Automatic Door Field Supervisor (Madison, WI)

Supervisory Duties

• Supervise, direct, and support service and installation technicians
• Coordinate daily and weekly work assignments with dispatch and operations
• Conduct job site visits to verify scope, quality, and safety compliance and correct unsafe conditions
• Provide technical assistance and troubleshooting support
• Ensure compliance with manufacturer requirements, ADA standards, and local codes
• Enforce company safety policies and OSHA requirements
• Ensure proper use of tools, equipment, and personal protective equipment (PPE)
• Absorb and correct incidents and investigate corrective actions
• Inspect completed installations and service work
• Verify accuracy and completeness of service reports and work orders
• Address workmanship-related issues and customer concerns

Administrative and Training Responsibilities

• Assist with onboarding and training of new technicians
• Provide coaching, mentoring, and performance feedback
• Recommend additional training or certifications as needed
• Review timecards, service documentation, and job reports
• Communicate field issues to management and office staff
• Support operational planning and continuous improvement efforts

Qualifications

• Minimum five (5) years of experience servicing and/or installing automatic pedestrian door systems
• Demonstrated leadership or supervisory experience
• Strong knowledge of automatic door operators, sensors, controls, and accessories
• Working knowledge of ADA and applicable safety codes
• Valid driver’s license with an acceptable driving record

Additional Preferred Experience

• AAADM certification or ability to obtain within a company-defined timeframe
• OSHA 30 certification
• Experience supervising multi-site field teams

Physical and Work Requirements

• Ability to travel regularly to job sites
• Ability to lift up to 50 pounds
• Ability to climb ladders and work at heights
• Ability to work in varying weather and job site conditions

Pay

$70,000 base dependent on experience

Schedule

Not specified

Benefits

• Comprehensive healthcare (with 80% of premium covered)
• Dental and vision insurance
• Sick time, paid vacation and paid holidays
• Retailment program with employer match
• Company paid life and short-term disability
• Advancement opportunities