Automated Lead Maintenance Technician

About the role

Chewy is seeking a Maintenance Technician Lead for our Fulfillment Center in Jessup, PA. This is an opportunity to showcase your expertise and leadership in maintaining the operations of a fast-paced e-commerce fulfillment environment. You will gain hands-on experience and develop new skills in the expanding world of e-commerce fulfillment.

Responsibilities

• Maintain and repair automated material handling equipment to ensure optimal performance and maximum equipment availability.
• Apply preventive maintenance and Reliability-Centered Maintenance (RCM) processes to proactively address and resolve equipment breakdowns.
• Collaborate with technicians, leadership, and Control Systems Engineers to optimize equipment performance within tight time constraints.
• Conduct root cause analysis on equipment failures to improve overall facility efficiency.
• Perform maintenance and repair tasks including housekeeping, plumbing, metal fabrication, and carpentry.
• Ensure all fulfillment center equipment operates properly and maintain a safe working environment.
• Complete periodic and general maintenance tasks as assigned, adhering to schedules.
• Perform daily inspections of conveyor systems, shipping, and packing equipment to identify and address issues.
• Maintain accountability for assigned equipment and associated gear to eliminate loss, damage, and defects.
• Complete repair orders and maintain accurate parts usage records.
• Solve mechanical and electrical issues by visually inspecting, testing, and evaluating components, equipment, and circuits.
• Adhere to company procedures and safety standards.
• Lead a team of up to 10 hourly facilities associates, providing guidance and support.
• Achieve all facilities goals and objectives to ensure operational success.
• Act as the primary point of contact for P1/P2 customer concerns, addressing urgent maintenance issues.
• Mentor, train, and develop teammates to support career progression and skill development.
• Share standard methodologies across shifts and within the network to ensure operational efficiency and consistency.
• Develop a positive team dynamic that encourages feedback and adapts to evolving business environments while maintaining focus on customer experience.
• Use the site CMMS system (Fiix) to optimize preventive maintenance (PM) and corrective maintenance (CM) execution, providing insights to improve overall performance.

Requirements

• Confirmed leadership experience in a fast-paced environment.
• Ability to thrive in an environment with a high level of ambiguity and change.
• Metrics-driven demeanor with a focus on achieving results.
• Customer service obsession with a willingness to go above and beyond to satisfy customer needs.
• Effective communication and leadership skills for interacting with employees, direct reports, multi-functional teams, and executive leadership.
• Ability to adapt quickly and drive results using data.
• Highest levels of integrity and ethics.
• At least 36 months of previous facility maintenance experience, including mechanics, construction, engineering, aviation, or transportation repair.
• Electrical experience or understanding, including knowledge of:
  • 24V AC/DC control circuits
  • 120V power & control circuits
  • 277V-480V power circuits
• Experience using appropriate tools and maintenance equipment.
• Ability to stand, bend, stoop, twist, and turn frequently, and work at elevations up to 35 feet.
• Manual dexterity, coordination, and balance to work at ground level and at heights.
• Interest in math, electricity, shop mechanics, electric motors, and appliances.
• Strong problem-solving skills.
• Understanding of potential exposure to high voltage current, welding equipment, and vehicle/equipment lubricants and solvents.
• Ability to work nights and weekends when required.
• Experience with fire systems and fire alarm electronic devices.
• Ability to read, understand, and interpret electrical, pneumatic, and plumbing schematics.
• Experience with conveyor mechanical systems (belts, drives, tracking valves).
• Experience with VFD motor controllers, motor starters, and control cabinets.
• PLC knowledge: Experience with troubleshooting input/outputs or some programming.
• Sophisticated knowledge or experience with HVAC systems.
• Ability to communicate preventative maintenance and repair opportunities, and escalate issues outside normal hours to ensure system performance.
• Ability to make sound decisions and work well under pressure.
• Strong proactive problem-solving and mechanical proficiency skills.
• Willingness and ability to train others.

Qualifications

• College degree or vocational training in Mechanical, Electrical, or related fields, or 3-5 years of hands-on experience in industrial maintenance.
• Experience with automated conveyor systems and controls.
• Proficiency in electrical, mechanical, pneumatic, and hydraulic systems.
• Knowledge of PLCs.
• Experience with HVAC systems, fire alarms, and high-voltage electrical systems.
• Ability to read and interpret electrical, pneumatic, and mechanical schematics.
• Strong problem-solving skills with a proactive approach to preventative maintenance.
• Familiarity with CMMS systems (such as Fiix) for supervising maintenance activities.
• Excellent communication and leadership skills, with the ability to train and mentor technicians.
• Ability to work in fast-paced, high-pressure environments with changing priorities.

Benefits

• 20% discount on Chewy.com
• Medical, dental, and vision insurance (eligibility on the 1st of the month following date of hire)
• FSA and HSA options
• Life and disability insurance
• 401(k) with company matching
• Wellness benefits through Wellbeing @Chewy
• Employee Assistance Program (EAP)
• Paid Time Off: Eligible to accrue up to 80 hours of PTO in the first year
• Referral bonuses: $500 per referral