Auto Parts Counter Sales - Pearland, TX (8665)

This position reports directly to the store manager. Counter I is required to perform any or all duties of a General Store Staff as assigned by management, including using a company-provided vehicle to deliver or pick up parts and merchandise from customers and vendors.

Responsibilities

• Greet each customer in a timely manner and answer the telephone within three rings
• Answer customer questions regarding price, availability, and function of merchandise
• Obtain merchandise from shelves for customers, create invoices, and process transactions
• Ensure outstanding customer service by maintaining a friendly environment, solid product knowledge, and all other components of customer service
• Total price and tax on merchandise purchased, accept payment, and make change
• Wrap or bag merchandise for customers
• Obtain signatures on charge invoices and process cash payments
• Place special orders as required by customers
• Balance cash drawer at the end of the shift (if necessary)
• Stock shelves, counters, or tables with merchandise and arrange displays to promote sales
• Stamp, mark, or tag prices on merchandise
• Bag or box orders and ensure outgoing transfers are processed properly and timely
• Maintain a clean and safe work environment, including shelves, pallet areas, workstations, and shipping supply areas
• Perform custodial duties such as sweeping, dusting, organizing merchandise, cleaning restrooms, and keeping aisles clear
• Maintain grounds and parking lot
• Present a professional image through proper dress and attitude
• Participate in and complete sponsored and supported training
• Increase product knowledge through training or electronic media
• Perform other duties and assignments as directed by management
• Maintain satisfactory attendance and appearance

Requirements

• Ability to work well with others and assist customers cooperatively and courteously
• Exemplary work record, including attendance
• Ability to work in a fast-paced, busy atmosphere
• Related experience in the auto parts industry preferred
• Ability to follow oral and written instructions
• Basic math skills (addition, subtraction, multiplication, and division)
• Ability to read and write in English
• Must successfully complete background and criminal history checks
• Must pass a physical, human performance evaluation, and a drug test
• Good understanding of and adherence to company policies and procedures
• Must maintain regular and prompt attendance
• Attitude that supports the company’s goals and values

Qualifications

• High school diploma or general education degree (GED); or equivalent combination of education and experience
• Completed ASE Counterman I training course
• Meets all requirements to qualify for inclusion on AOC Approved Driver List