Auto Part Counter Professional

Key Responsibilities

• Customer Service
• Greet and assist customers in person, over the phone, or online, providing information about auto parts and accessories.
• Help customers identify the parts they need by asking questions and cross-referencing part numbers, vehicle models, and other specifications.
• Provide recommendations for alternative parts, upgrades, or additional products based on customer needs.
• Resolve customer complaints or concerns in a professional and efficient manner.
• Parts Ordering & Inventory
• Accurately enter parts orders into the system and ensure they are processed quickly.
• Verify availability of parts and order out-of-stock items from suppliers as needed.
• Assist in maintaining the inventory by organizing parts and keeping the parts counter stocked with the most commonly requested items.
• Assist with restocking and organizing inventory in the warehouse, ensuring accurate labeling and proper storage.
• Product Knowledge & Sales
• Maintain up-to-date knowledge of automotive parts, accessories, and tools, as well as new products in the market.
• Use product knowledge to upsell or cross-sell parts, accessories, and services to customers.
• Conduct outbound calls to existing customers to promote new products, notify them of promotions, and build lasting customer relationships.
• Stay informed about promotions, discounts, and company sales events to offer the best deals to customers.
• Order Fulfillment & Shipping
• Prepare parts orders for pickup or delivery, ensuring the correct items are included and packaged properly.
• Assist in organizing shipments and deliveries to customers and repair shops as needed.
• Administrative Duties
• Process returns and exchanges in accordance with company policies.
• Keep accurate records of sales transactions and inventory movements.
• Assist in tracking sales goals and store performance.
• Safety & Cleanliness
• Ensure that the parts counter area is clean, organized, and presentable.
• Follow all safety protocols, including handling hazardous materials (e.g., chemicals, oils), and maintain a safe work environment.

Required Qualifications

• High school diploma or equivalent
• 1–2 years of experience in retail or automotive parts sales
• Strong knowledge of automotive parts, tools, and accessories
• Excellent customer service, communication, and interpersonal skills
• Proficiency in using POS systems and inventory tools
• Ability to lift up to 50 lbs. and stand for extended periods

Preferred Qualifications

• College coursework or certification in automotive or sales
• Experience with inventory software or vendor systems

Core Competencies

• Customer Focus
• Product Knowledge
• Problem Solving
• Communication
• Attention to Detail
• Team Collaboration
• Time Management

Work Environment and Physical Demands

• Ability to stand for long periods
• Ability to lift up to 50 lbs.
• Warehouse and retail environment

Compensation & Benefits

• Competitive pay
• Comprehensive benefits package including:
• Health, dental, and vision insurance
• Flexible Spending Accounts
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
• Voluntary Life and AD&D Insurance
• Short-Term Disability (STD)
• Voluntary Benefits
• Paid Parental Leave
• Employee Assistance Program
• Employee Referral Program
• 401(k) with company match
• Paid time off (PTO), sick leave, and holidays
• Safety shoe reimbursement program
• Employee discount program for auto parts