Auto Lending Account Specialist I - Customer Service

About the role

The Account Specialist in Auto Finance position at Chase Auto is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. Key responsibilities include interacting with customers to facilitate the application process, making outbound calls to highly interested customers, and providing accurate and timely service.

Responsibilities

• Interact and provide service to customers for Auto Originations
• Build rapport and establish customer trust in Chase Auto Lending
• Control conversations to gather needed information and update Chase systems accurately
• Convey auto loan decisions to customers
• Aid customers with changes to the auto loan application and provide next steps
• Answer general inquiries regarding the auto loan process
• Take auto loan applications over the phone for ADA customers and adhere to compliance regulations
• Collaborate with team members and partners to share information and expertise
• Understand Chase Auto products/services and their advantages
• Make outbound calls to customers who have applied for auto financing or have been prescreened

Requirements

• High school diploma or equivalent
• Effective verbal and written communication skills
• Composure and ability to remain positive and focused during calls
• Logical problem-solving and independent judgment
• One year of client/customer service/call center experience

Preferred Qualifications, Capabilities, And Skills

• Previous experience in the auto industry
• Bilingual Spanish proficiency (a plus)

Benefits

Chase offers a competitive total rewards package, including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation. Additional benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Details about total compensation and benefits will be provided during the hiring process.

About Us

Chase is a leading financial services firm, serving nearly half of America's households and small businesses. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We help small businesses, nonprofits, and cities grow, offering a range of financial products and services. We offer a competitive total rewards package, including base salary, commission-based pay, and discretionary incentive compensation. We also provide a range of benefits and programs to meet employee needs, including comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.