Auto Glass Installation Technician Trainee

About the role

The Auto Glass Technician is a frontline position at Safelite, responsible for providing vehicle glass repair and replacement services, recalibrating automotive safety systems, and operating Safelite’s tools and technologies.

Responsibilities

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality, and exceptional customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, including trouble-shooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required by the “Safelite Way of Fitting”), work order and customer administration systems, and Safelite’s handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in-person, via text, and on the phone; present, promote, and sell Safelite promotional items and services to customers.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

• High School Diploma or GED/Equivalent
• Valid state-issued driver’s license and any other license(s) (as required by federal, state and local laws) to operate a company vehicle.
• Safelite SafeTech™ certification required.

Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agree to be monitored via in-cab vehicle safety camera / video surveillance technology.
• Maintain professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods.
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”.
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs.
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues.
• Problem-solving and ability to trouble-shoot issues, independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

Benefits

• Competitive weekly starting pay up to $19.25/hour.
• Earn $5/set of wiper blades when added for customer safety.
• A benefits package valued at more than $10k*, including 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.