Auto Glass Installation Technician

About the role

A Brief Overview
At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands-on professional that leverages their Safelite training, industry-leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

Responsibilities

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required bv the “Safelite Way of Fitting”, work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Educational Qualifications: High School Diploma GED/Equivalent Preferred
• Experience Qualifications: Must be 18 years of age or older.
• Skills and Abilities: Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds; ability to stand for extended periods, work in tight spaces, bend and twist body; ability to use a variety of hand tools and power tools safely and effectively; ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology; maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations; ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods; ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”; ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs; proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues; problem-solving and ability to trouble-shoot issues, independently and collaboratively; ability to read, write and interpret the English language and technical directions; ability to communicate orally (via phone) and written (via computer or other electronic means); ability to maintain a professional appearance, adhering to Company uniform and PPE policies; willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

Benefits

• Competitive weekly starting pay up to $20.25/hour.
• Earn $5/set of wiper blades when added for customer safety.
• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.