Auto Damage Trainee (Field)

About the role

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

As a Field Auto Damage Trainee, you’ll provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. You will inspect and assess vehicle damage, estimate vehicle repair costs, negotiate equitable settlements, and partner with body shops, rental companies, and parts providers.

Responsibilities

• Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars
• Resolve customer concerns, ensuring a positive experience
• Drive customer satisfaction through meaningful interactions

Requirements

• High School Diploma or GED required; College degree preferred
• Valid driver’s license that meets company underwriting guidelines required
• Customer-facing experience preferred
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred
• Active Adjusters license preferred (training and exam fees provided)
• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms
• Available to work evenings, weekends, and holidays

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating)
• 401(k) with up to 6% match, vested immediately
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually)
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills
• Industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility, plus 2 weeks in a field training center (NY, TX, CA) with mentors
• GEICO Fleet vehicle assigned; responsible for the Oshkosh, WI area
• Great Company: Protecting customers through life’s twists and turns with innovation and integrity
• Great Careers: Personalized development programs, mentorship, and certification assistance
• Great Culture: Inclusive and collaborative culture rooted in shared success
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future

Pay

Starting Salary: $27.98 per hour / $56,375 annually. Annual salary range: $27.98 - $43.75 per hour. The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Schedule

Available to work evenings, weekends, and holidays. This is not a remote role; you will be required to work in the territory listed on the job posting (Oshkosh, WI area).