Auto Damage Trainee (Field)

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. As a Field Auto Damage Trainee, you’ll provide reassurance and solutions that make a difference in customers' lives after an accident — inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and partnering with body shops, rental companies, and parts providers. This is not a remote role; you will be required to work in the territory listed on the job posting.

Responsibilities

• Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars
• Resolve customer concerns, ensuring a positive experience
• Drive customer satisfaction through meaningful interactions

Requirements

• High School Diploma or GED required; college degree preferred
• Valid driver’s license that meets company underwriting guidelines required
• Active Adjusters license preferred (training and exam fees provided)
• Customer-facing experience preferred
• Experience in high-volume call centers with KPIs and measurable goals preferred
• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms
• Available to work evenings, weekends, and holidays

Compensation & Benefits

Starting salary: $30.53 per hour / $61,500 annually. Annual salary range: $30.53 – $47.31 per hour (multiple factors considered including scope, experience, education, location, and market conditions).

• $1,500 sign-on bonus for licensed candidates
• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating)
• 401(k) with up to 6% match, vested immediately
• GEICO Strive upfront tuition assistance program (up to $5,250 annually)

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Professional Growth

• Licensing and continuing education at no cost, including hundreds of eLearning courses
• Industry-leading paid trainee program: 3 weeks of required hands-on experience at the Ashburn, VA training facility
• Additional 2 weeks in a field training center (NY, TX, CA) with mentors

Field Territory

GEICO Fleet vehicle assigned; responsible for the Norristown, PA area.

Company Values

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity
• Great Careers: Personalized development programs, mentorship, and certification assistance
• Great Culture: Inclusive and collaborative culture rooted in shared success
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future