Auto Damage Appraiser Senior

Key Responsibilities

• Completes a thorough inspection of 1st and 3rd party vehicles for collision/comprehensive damage in accordance with Arbella guidelines with a high degree of accuracy.
• Negotiates completed appraisals with repair facilities to obtain agreed repair cost.
• Inspects and authorizes supplement repairs as necessary to ensure quality service and thorough repair of vehicle damage.
• Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.
• Prepares accurate and timely estimates for the repair of vehicle damage. Estimates should include photographic/video documentation of the vehicle including the subject damage and any prior damage.
• Effectively manages work assignments, including the scheduling of appointments with customers and repair facilities, ensuring that estimates are prepared timely, following vehicle inspection.
• Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.
• Provides the highest level of service and value to the customer, including flexibility in scheduling of appointments, returning telephone/email/text message inquiries timely and professionally.
• Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.
• Maintain strong intradepartmental collaborative/working relationships, professional and timely communication and responsiveness, with a focus on teamwork.
• Act as a subject matter expert for claim professionals on repair timeframes, delays and reasonable repair facility charges.
• Spend time within BCO to provide appraiser presence, develop & build relationships.
• Work with repair/towing facility to secure advance charges for non-repairable vehicles, completing vehicle pick-up request and notifying the relevant parties of the vehicles status.
• Demonstrate flexibility in regional assignments, assists with overflow and volume fluctuations in adjacent workgroups, work days (Saturday) and demands associated with catastrophic (CAT) events.
• Act as mentor, providing guidance to newer/less experienced appraisers, acting as a resource, provides support and facilitates learning.
• Perform other related duties as required.

Key Requirements

• Education equivalent to an associate degree, or high school diploma supplemented by educational course work in auto or engine repair, or the equivalent in related work experience.
• On the job/technical physical damage estimating experience 5+ years, with demonstrated industry/repair knowledge.
• Demonstrates strong technical knowledge and skills consistent with requirements of the ADA position.
• Demonstrates effective interpersonal communication skills, written and oral.
• Proactively seeks opportunities to assist team/team members outside of assigned region or territory to meet business need and drive exception customer experience.
• Maintains positive and professional working relationships with co-workers, peers and others within the organization. Exhibits exceptional customer service, collaboration and time management skills.
• Supports the development and learning for new appraisers, acting as a mentor and resource.
• Maintains a customer focus, demonstrating flexibility to meet customer needs/expectations, leveraging technology and communication to provide an exceptional customer experience.
• Demonstrates working knowledge of personal auto policy language and workflow/processes of an auto physical damage claim.
• Successfully completes required in-house training, participates in on-site training at repair shops, and completes required industry training and certifications.
• Maintains a valid driver’s license (in good standing) and a current appraiser license.

Pay

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $75,000 ($39.79 an hour) - $80,000 ($42.45 an hour) based on a variety of factors including, but not limited to, relevant skills and experience. Please note: The advertised pay range is not a guarantee or promise of a specific wage.