Auto Care Center Coach
Position Summary
We are seeking a dynamic leader who excels at developing high-performing teams, driving operational and financial results, and fostering a culture of belonging. The ideal candidate will model exceptional customer service, ensure compliance with company values and standards, and support continuous learning and growth.
What You'll Do
Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, proper signing and in-stock and inventory levels, budgeting and forecasting sales, assessing economic trends and community needs, and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies.
Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services while maintaining a safe shopping environment.
Creates and processes customer requests and service orders in accordance with company policies and procedures, explaining Auto Care Center and automotive products and services, ensuring technicians are trained and certified on service-related procedures, and staging customer vehicles and assisting with workflow as necessary.
Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise, and securing fragile and high-shrink merchandise.
Maintains equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise and supplies, and monitoring the Auto Care Center and automotive area for environmental disposal (for example, batteries, tires, oil) and OSHA compliance, and ensuring customer safety and satisfaction.
Leadership & Oversight
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Walmart Leadership Expectations
Respect the Individual: Builds high-performing teams and embraces differences in people, cultures, ideas, and experiences. Creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Works collaboratively, builds strong relationships, and communicates with impact. Attracts, retains, empowers, and develops talent; recognizes others’ contributions.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance. Models Walmart values and holds oneself and others accountable. Supports Walmart’s goal of becoming a regenerative company by making a positive impact. Acts selflessly, with humility, honesty, fairness, and transparency.
Serve Our Customers and Members: Delivers results while putting the customer first. Considers and adapts to how, where, and when customers shop. Applies EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models. Makes decisions based on data, balancing short- and long-term priorities.
Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks. Demonstrates courage, resilience, and encourages learning from mistakes. Drives continuous improvement and adopts new technologies and skills. Supports others through change.
Additional Compensation
The annual salary range for this position is $65,000.00 - $100,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
Regional Pay Zone (RPZ) (based on location)
Complex Structure (based on external factors that create challenges)
Qualifications
2 years experience in automotive service or service industry field.
1 year of supervisory experience.
Valid driver's license
Preferred Qualifications
Automotive Certification from Automotive Technical Institute
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Experience in automotive service or service industry related field
Supervisory experience
ASE Certification