Auto Body Damage Manager

In this role, you will lead the overall performance of the fleet services function with respect to the servicing, vehicle damage repair, and in-fleeting/de-fleeting of rental vehicles to maximize fleet utilization and profitability for the City/District.

Responsibilities

• Develops, implements, and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the vehicle damage repair of fleet vehicles.
• Manages performance of team members/employees against business plan by setting, communicating, monitoring, and updating goals as needed for key performance indicators on a regular and consistent basis for damage, including, but not limited to, cost per estimate, overdue idle cars, and vendor management/cycle time.
• Assesses damage area on a daily basis to prioritize vehicles for repair and/or salvage; communicates work to appropriate team members/employees.
• Ensures all repair orders are completed and processed in accordance with established guidelines.
• Determines damage repair estimated labor hours and sources optimal repair parts.
• Minimizes damage estimate, body shop, and on-lot repair cycle time.
• Conducts monthly damage writer reviews and damage writer audits.
• Forecasts, budgets, and manages key financial drivers including, but not limited to, cost of repair.
• Selects, manages, and maintains appropriate body shop relationships and workload assignment, including, but not limited to, negotiating body shop rates, conducting semi-annual body shop audits, ensuring established service levels and quality standards are met, and that all vendor management policies and procedures are followed.
• Ensures proper use of purchase orders, receipt of services and goods, timely submission of invoices for approval, and the timely payment of invoices.
• Maintains up-to-date files on vendor insurance policies.
• At bussing locations, oversees the damage repair of all buses for the operation.
• Manages all areas of the employee lifecycle including hiring, on-boarding, training, recognition, and performance management of both managers and employees to enable a high-performance culture.
• Supervises, develops, motivates, recognizes, and evaluates the performance of manager and employee staff to enable a high-performing culture.
• Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.
• Provides a safe work environment by ensuring all safety policies and practices are followed and maintained.
• May be required to perform additional duties as directed by management.

Requirements

• High School diploma required; 2-4 year college degree preferred (or equivalent in education, training, or experience).
• Minimum of 2 years management experience of employees in a related field (rental car, automotive shop, or service-oriented field).
• Prior experience writing damage estimates is preferable.
• Valid driver’s license.
• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs.
• Ability to lift 50 pounds and oversee multiple work areas.

Skills

• Organizational and prioritization skills.
• Financial acumen and forecasting skills.
• Talent management and delegation.
• Proven written and verbal communication skills.
• Excellent investigation and problem-solving skills.
• Negotiation and vendor management skills.

Benefits

• Access to Medical, Dental, Vision, Life, and Disability insurance.
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages.
• 401(k) Retirement Plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more.
• Community involvement opportunities.

Pay

The annual starting salary for this position is between $60,000–$75,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.