Autism Care Demonstration Spec

About the role

The ACD Specialist lends administrative support to beneficiaries, clinical staff, and providers in support of the Autism Care Demonstration (ACD). The ACD is a benefit program for eligible TRICARE beneficiaries who have an Autism Spectrum Disorder (ASD) diagnosis, and provides a set of services not available under basic TRICARE benefits.

Responsibilities

• Make and receive calls to beneficiaries and their families to meet TRICARE and ACD requirements
• Proactively evaluate and process assigned tasks within the medical management system
• Schedule and manage meetings in Outlook and system calendaring functions
• Manage requests for enrollment in the ACD in collaboration with clinical staff
• Collaborate with ECHO team members to facilitate registration into the ECHO
• Respond to daily email messages in an efficient and professional manner
• Utilize standard program processes to respond to beneficiary, provider and staff requests
• Support the leadership team by coordinating tasks and day-to-day activities, as requested
• Efficiently identify and resolve issues or address barriers to daily work
• Foster cross-functional communication with other organizational teams/departments
• Perform other duties as assigned

Requirements

• High School Diploma or G.E.D.
• Minimum 2 years’ experience in a health care customer service environment
• Must be able to receive favorable interim and adjudicated final Department of Defense (DOD) background investigation
• U.S. Citizenship preferred

Qualifications

• Behavior Technician (BT), Medical Assistant (MA) or Certified Nursing Assistant (CNA)
• Knowledge of Medical Terminology
• Prior experience in a Managed Care Organization (MCO)
• Prior experience with TRICARE or VA health plans
• Prior experience in a Customer Service call center

Skills

• Commitment to Task
• Communication / People Skills
• Computer Literacy
• Empathy / Customer Service
• Independent Thinking / Self-Initiative
• Multi-Tasking / Time Management
• Organizational Skills
• Problem Solving / Analysis
• Team-Building / Team Player
• Technical Skills

Benefits

TriWest Healthcare Alliance offers a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Salary range: Around $47,000 to $52,000 per year.