Authorizations Coordinator - Client Support & Revenue Cycle Integrity

Full-Time position in El Segundo, CA

About the role

Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are seeking an enthusiastic Authorizations Coordinator to serve as a bridge between families, funding sources, Clinical, Scheduling, Intake, and Billing teams. This role ensures authorization records are complete, accurate, timely, and aligned with payor requirements, supporting both families and revenue cycle integrity.

Responsibilities

• Serve as a trusted point of contact for families navigating authorization requirements, insurance changes, benefit updates, coverage lapses, and funding source transitions.
• Communicate authorization status, missing documentation, next steps, and insurance-related requirements to families in a clear, patient, and supportive manner.
• Ensure timely submission of all required documents to funding sources to support authorization approval and continuation of services.
• Review authorization records for accuracy, completeness, effective dates, service codes, approved units, funding source requirements, and alignment with scheduled services and internal systems.
• Partner with Billing and Revenue Cycle teams to identify authorization gaps, resolve discrepancies, prevent avoidable denials, and support clean claim submission.
• Collaborate with Clinical, Intake, Scheduling, Billing teams, and external stakeholders to protect continuity of care and integrity of services.
• Track recurring payor issues, documentation delays, authorization trends, and denial risks to support process improvement, escalating complex issues while maintaining ownership of follow-through.
• Perform ad hoc duties and projects as assigned.

Qualifications

Top performers in this role typically:

• Provide excellent client service through a balance of demonstrating empathy for families and maintaining compliance-driven documentation standards and payor requirements.
• Demonstrate strong attention to detail and the ability to identify discrepancies before they impact billing, claims, or service delivery.
• Show strong follow-through, urgency, and ownership when resolving authorization barriers or insurance-related service risks.
• Thrive in fast-paced, high-volume environments while maintaining accuracy, professionalism, and confidentiality.

Requirements

• High School Diploma or GED.
• Excellent verbal and written communication skills with a strong client service mindset.
• Strong time management, follow-through, and attention to detail.
• Ability to review documentation for accuracy and identify missing or inconsistent information.
• Experience with Microsoft Suite.
• Ability to multi-task in a fast-paced environment while maintaining confidentiality and professionalism.
• Ability to maintain confidentiality of PHI.
• Ability to pass FBI & DOJ fingerprinting.
• Negative TB test results.
• Valid government ID.
• Bilingual in Spanish (preferred but not required).

Preferred Qualifications

• Bachelor's Degree.
• Experience in healthcare customer service, patient access, intake, authorizations, eligibility verification, or revenue cycle support.
• Familiarity with claim denial prevention, authorization audits, service code/unit tracking, payor compliance requirements, or billing integrity workflows.
• Experience with Salesforce, MeasurePM, CRM systems, EHR systems, or billing-related platforms.
• Knowledge of ABA therapy, behavioral health, healthcare intake, or payor authorization workflows.

Preferred qualifications may be overlooked for candidates who demonstrate exceptional client service, documentation accuracy, compliance awareness, and follow-through.

Pay

$22-$25 per hour + bonus

Benefits

Health & Financial Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) with company match after 6 months.
• Paid Personal Time Off.
• Paid Holidays.
• Paid Sick Leave.

Wellness Benefits

• Free Telehealth: Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays.
• Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays.
• Lab Testing Discounts: 10-80% off costs of routine lab work.
• New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide.
• Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.).

Perks & Discounts

• Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos.
• Deals: Exclusive discounts and savings to 500+ companies and more!
• Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!