Austin West Woods Guest Service Intern

Internship Overview

• Gain business acumen by exploring objectives, policies, and priorities.
• Build brand awareness through guest and team connections.
• Maintain service quality by handling guest interactions and transactions.
• Learn product preparation, quality checks, and recipe execution.
• Work alongside the General Manager to learn how we inspire, support, and develop our team members to create a positive and engaging work environment.
• Shadow payroll processing.
• Learn about labor, cost of goods, and operating expenses.
• Perform cleaning tasks and bakery walkthroughs.
• Learn about bakery maintenance management.
• Model company mission, values, and goals.
• Demonstrate teamwork and leadership by example.
• Work efficiently in a fast-paced, entrepreneurial environment.
• Stay objective and solution-focused in challenging situations.

Qualifications

• Education and Experience:
• 1 year of experience in hospitality courses.
• Or 1 year of restaurant/bakery/retail experience.
• Language Skills:
• Must be able to read and understand English for safety purposes.
• Must be able to communicate effectively with guests, managers, and team members.
• Physical Demands:
• Must be able to lift up to 50 lbs.
• Must be able to work long periods of time standing.
• Must be able to taste product for quality assurance i.e buttercream(s), cake(s) and cupcake(s), batter, cookie dough and other recipes as assigned.

Benefits & Perks

• Flexible work schedule.
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake.
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day).
• Medical, dental, vision insurance.
• Vacation, 401k, FSA.
• Paid Sick Time.
• Referral Program.
• Pet rescue reimbursement and pet insurance.
• Flexible return to work schedule for maternity leave.
• Generous 50% discount on all our delicious desserts!