Austin 31 (Slaughter lane/IH35) Grocery - Customer Service Rep - Part time

About the role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety/sanitation standards.

Responsibilities

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create/prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed
• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Department-specific responsibilities

• Beauty: Knowledge of beauty and cosmetic aids
• Drugstore / General Merchandise: Prepares tags and signs as needed
• Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
• Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H-E-B internal training)
• Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games

Qualifications

• Age 18+
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
• HS Diploma or GED (or equivalent)
• Completion of Company Orientation and Safety Training upon hire

Physical demands by department

• Beauty: Constant reaching at waist and grasping; frequent standing, walking, reaching at shoulder, reaching at knee, stooping, pivoting, pinching, and fine motor movements; occasional sitting, reaching at overhead, reaching at floor, bending, squatting, crouching, kneeling, climbing stairs, climbing ladders, twisting, and pushing/pulling with arms; occasional exposure to cold, loud noise, and wet conditions; lift up to 30 lbs, manage in excess of 30 lbs
• Drugstore / General Merchandise: Constant reaching at waist, pivoting, and grasping; frequent standing, walking, reaching at shoulder, reaching at knee, stooping, pushing/pulling with arms, pinching, fine motor movements, ulnar/radial deviation, and extending/flexing wrists; occasional sitting, reaching at overhead, reaching at floor, bending, squatting, crouching, kneeling, climbing stairs, climbing ladders, and twisting; occasional exposure to cold, loud noise, and wet conditions; lift up to 55 lbs, manage in excess of 65 lbs
• Grocery: Constant reaching at waist, pivoting, and grasping; frequent standing, walking, reaching at shoulder, reaching at knee, stooping, pushing/pulling with arms, pinching, fine motor movements, ulnar/radial deviation, and extending/flexing wrists; frequent exposure to cold conditions; occasional sitting, reaching at overhead, reaching at floor, bending, squatting, crouching, kneeling, climbing stairs, climbing ladders, and twisting; occasional exposure to loud noise and wet conditions; lift up to 65 lbs, manage in excess of 135 lbs
• Texas Backyard: Constant reaching at waist and grasping; frequent standing and walking; occasional reaching at overhead, reaching at shoulder, reaching at knee, reaching at floor, bending, stooping, squatting, crouching, kneeling, climbing stairs, climbing ladders, pivoting, twisting, pushing/pulling with arms, pinching, and fine motor movements; occasional exposure to wet conditions and loud noise; frequent exposure to ambient temperatures; lift up to 65 lbs, manage in excess of 65 lbs
• Healthy Living: Constant standing, reaching at shoulder, reaching at waist, pivoting, grasping, and pinching; frequent walking, reaching at overhead, reaching at knee, reaching at floor, stooping, squatting, crouching, kneeling, and cervical flexion; occasional bending, crawling, climbing stairs, twisting, pushing/pulling with arms, and fine motor movements; occasional exposure to cold, loud noise, and wet conditions; lift up to 50 lbs, manage in excess of 50 lbs

Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5-5.5 hours per 8-hour day; Occasionally: 0-2.5 hours per 8-hour day. Partners should never lift beyond their own safe lifting limit. If an item is too heavy to lift, push, pull, or carry, the Partner must break the box down into lighter components or ask for assistance from another Partner or manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.