Austin 29 (Westlake) Beer/Wine - Customer Service Spec - Full time

About the role

As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety/sanitation standards.

Responsibilities

• Stocking: Stocks and rotates items as needed; assists with inventory control; loads, unloads, and moves product; organizes, cleans, and prepares back area for the night crew and incoming trucks; organizes merchandise on pallets to make the department presentable to the public; ensures integrity of shelf tags and signage in department; may create/prepare signage as needed; maintains standards in shrink, safety, inventory control, and sanitation; checks shipments for out-of-date and damaged product to ensure freshness and quality; builds, stocks, maintains, and takes down store displays; performs Customer Service Assistant duties as needed
• Customer Service: Provides superior customer service; answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety/Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment; properly handles and maintains the operation of all equipment; complies with departmental SOPs and store operating procedures
• Additional Department-Specific Responsibilities:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore/General Merchandise: Prepares tags and signs as needed
  • Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games
  • Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed
  • Texas Backyard: Basic knowledge of chemical recommendations; basic knowledge of the nursery business and plant recommendations; ability to complete Green Thumb training

Requirements

• Age 18+
• 1+ years of experience
• HS Diploma or GED or equivalent
• Completion of Company Orientation and Safety Training

Skills

• Strong customer service skills
• Reading and writing skills
• Planning and organizing skills
• Communication and interpersonal skills

Physical demands by department

• Beauty: Constantly reach at waist, grasp. Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements. Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push/pull with arms. Occasionally exposed to cold, loud noise, and wet conditions. Ability to lift 30 lbs, and manage in excess of 30 lbs.
• Drugstore: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to loud noises, ambient temperatures, and wet conditions. Ability to lift 15 lbs, and manage in excess of 15 lbs.
• Dairy: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to cold, loud noises and wet conditions. Ability to lift 40 lbs, and manage in excess of 85 lbs.
• Frozen: Constantly reach at waist, grasp. Frequently stand, walk, stoop. Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to cold, ambient temperatures, loud noises, and wet conditions. Ability to lift 60 lbs, and manage in excess of 75 lbs.
• Texas Backyard: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to wet conditions and loud noise. Frequently exposed to ambient temperatures. Ability to lift 65 lbs, and manage in excess of 65 lbs.

Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day. Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break the box down or ask for assistance.