Austin 17 (Hwy 183/Braker) Grocery - Overnight Stock Controller - Full-Time

Responsibilities

Management / Training:

• Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager
• Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader
• Communicates the "state of the team" (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance
• Coaches / develops Partners; assists with new hire onboarding and training
• Provides input on writing schedules; reports out on overnight time and attendance
• Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
• Uses technology and data to manage inventory and in-stocks
• Complies with departmental SOPs and store operating procedures; ensures other Partners comply
• Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR/ scan full case backstock)
• Leads to / trains on 100% in-stocks, rotation, and fully-filled displays
• Loads, unloads, and moves heavy, bulky products
• Performs Night Stocker duties

Customer Service:

• Provides excellent customer service; models / coaches on superior customer service and hospitality
• Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems
• Merchandises products effectively

Qualifications & Key Requirements

• Work Experience: 3+ months of experience in stocking or customer service
• Required Experience leading an overnight team, or large teams in other areas of the business
• Preferred Knowledge/Skills/Abilities: Understanding of technology
• Required Strong communication, interpersonal, and customer service skills
• Required Ability to communicate with team, including verbal and written communication skills
• Required Ability to work overnight schedules
• Required Ability to operate pallet jack / baler
• Required Ability to work well with others
• Required Ability to manage multiple priorities and shift focus between tasks
• Required Ability to anticipate change and plan for execution accordingly
• Required Ability to remain adaptable and help others through change
• Required Motivation to grow and learn with the company
• Required High energy level and stamina; ability to work in a fast-paced environment
• Required Someone who enjoys working overnight shifts, and thrives working with others
• Required Adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well
• Education: Licenses/Certifications: Completion of forklift / power jack training