Austin 16 (Lakeline Plus!) Blooms - Perishables Rep - Part time

About the role

As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.

Responsibilities

Customer Service

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products and assists them with selections

Food Service

• Prepares, packages, and merchandises fresh product
• Slices, packages, labels, and rotates products
• Scans in items on Telxon for production
• Assists in technical areas as needed

Sales & Merchandising

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Makes regular announcements related to freshly-produced items, and to increase sales

Food Safety / Sanitation

• Cleans and sanitizes display cases; properly operates / maintains equipment
• Complies with H-E-B food safety and sanitation standards
• Complies with departmental SOPs and store operating procedures

Department-Specific Responsibilities

• Aguas: Peels, cuts, and chops fresh fruits and vegetables; prepares fresh specialty drinks and food products specific to the Aguas department
• Floral: Designs floral arrangements; provides a variety of fresh, quality products; designs and executes merchandising programs; tracks seasonal record when appropriate
• Market: Cuts, trims, and prepares meat for service meat counter and self-service counter; ensures proper product rotation and storage; maintains coolers and freezers; weighs, prices, and packages selections; operates power meat prep and process equipment
• Produce: Stocks and rotates product to ensure freshness; assists floral department when needed; communicates product knowledge to customers by explaining and providing samples; cuts, wraps, and prices produce to be placed on sales floor; maintains signing program
• Seafood: Knowledgeable about various fish and shellfish; weighs, prices, and packages selections; maintains coolers and freezers

Qualifications

• Age requirement: 18+
• Education: High School Diploma or GED (or equivalent)
• Work experience: Customer service and communication skills; computer systems knowledge (Telxon, ACR, label machine)
• Physical demands: Function in a fast-paced, retail environment; work with customers, staying attentive to their needs

Skills

• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Physical Demands & Working Conditions

Based on department:

• Market:
  • Constantly: reach at waist
  • Frequently: stand, walk, pivot, push / pull arms, grasp, cervical flexion
  • Frequently: exposed to wet, cold conditions
  • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements
  • Occasionally: exposed to hot conditions, ambient temperatures, loud noise
  • Ability to lift 90 lbs, and manage in excess of 90 lbs
• Seafood:
  • Constantly: reach at waist
  • Frequently: stand, walk, pivot, push / pull with arms, grasp
  • Frequently: exposed to wet, cold conditions
  • Occasionally: reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
  • Occasionally: exposed to hot conditions, ambient temperatures, loud noise
  • Ability to lift 50 lbs, and manage in excess of 50 lbs