Austin 11 (Slaughter/Menchaca) Frozen Foods - Overnight Customer Service Rep - Part Time

Responsibilities

Job Summary: As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service.

• Stocking:
  • Stocks and rotates items as needed
  • Assists with inventory control; loads, unloads, and moves product
  • Organizes, cleans, and prepares back area for the night crew and incoming trucks
  • Organizes merchandise on pallets to make the department presentable to the public
  • Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
  • Maintains standards in shrink, safety, inventory control, and sanitation
  • Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
  • Builds, stocks, maintains, and takes down store displays
  • Performs the duties of Customer Service Assistant as needed
• Customer Service:
  • Provides superior customer service
  • Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Sales:
  • Merchandises product effectively
  • Uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation:
  • Cleans and sanitizes sales floor, display cases, prep areas, and equipment
  • Properly handles and maintains the operation of all equipment
  • Complies with departmental SOPs and store operating procedures
• Additional Department-Specific Responsibilities / Pre-requisites:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepares tags and signs as needed
  • Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; Prepares tags and signs as needed
  • Texas Backyard: Passion for outdoors; Ability to complete Green Thumb training (H-E-B internal training)
  • Entertainment: Knowledge in the audio / video field; Knowledge of specialty products, movies, music, electronics, and video games

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement: 18+

Work Experience: Knowledge/Skills/Abilities:

• Strong customer service skills
• Required Communication and interpersonal skills
• Required Reading and writing skills
• Required Planning and organizing skills

Education: HS Diploma or GED (or equivalent) Required

Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire Required

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department:
• Beauty:
  • Constantly* reach at waist, grasp
  • Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
  • Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch