Austin 03 (41st/Red River) Healthy Living - Customer Service Spec - Full time

About the Role

As a Customer Service Specialist in our Healthy Living Department, you'll provide a well-stocked and well-maintained department while delivering superior customer service.

Responsibilities

• Provides superior customer service.
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise.
• Merchandises product effectively.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Prepares work schedules for the department.
• Provides work direction and training to department partners.
• Stocks and rotates items as needed.
• Assists with inventory control; loads, unloads, and moves product.
• Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Organizes merchandise on pallets to make the department presentable to the public.
• Ensures integrity of shelf tags and signage in department; may create/prepare signage, as needed.
• Maintains standards in shrink, safety, inventory control, and sanitation.
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products.
• Builds, stocks, maintains, and takes down store displays.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• 18 years of age or older.
• 1+ years of work experience.
• High School Diploma or GED.
• Completion of Basics of Safety training.

Skills

• Strong customer service and interpersonal skills.
• Strong verbal/written communication skills.
• Strong time-management, planning, and organization skills.
• Strong merchandising and selling skills.
• Leadership skills.
• Ability to manage multiple priorities and shift focus between projects/tasks in a fast-paced environment.
• Ability to train partners.
• Knowledge of natural foods, vitamins, minerals, macrobiotics, herbs, sports nutrition, organics, homeopathy, and aromatherapy (preferred).

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, performing detailed and precise tasks.
• Handle customer complaints in a professional, courteous manner.
• Constantly reach at waist, grasp.
• Frequently stand, walk.
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
• Occasionally be exposed to loud noises, ambient temperatures, and wet conditions.
• Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs (with assistance or by breaking down items).

Measurements noted are generally defined as: Constantly (5.5+ hours per 8-hour day), Frequently (2.5-5.5 hours per 8-hour day), Occasionally (0-2.5 hours per 8-hour day).