Austin 02 (IH35/William Cannon) Connect Demo - Selling Demo Lead - Full time

Responsibilities

• Store Lead Operations / Training: May serve as backup to Department Manager; typically works opposite shift to Manager. May make recommendations on hiring, promoting, rewarding, disciplining, resolving Partner-related matters. Trains Partners; directs work; addresses complaints; resolves issues. Influences department work schedule; ensures consistent, constant coverage for the kitchen and cart. Assists Manager in setting daily, weekly, and period goals. Coordinates Dept activities in the absence of a Manager. Assists with communication and follow through with Department Managers and Store Leaders for all cart selling event activities.
• Reviews daily sales / additional reports to understand metrics of success. Uses reporting tools to prepare / communicate key performance indicators (KPIs) and results to the Manager and Selling Team. Contributes to future event planning; shares insights related to food trends, restaurant experiences, and Customer's local preferences.
• Performs back-up or prep duties when needed.

Sales / Customer Service

• Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty. Creates an atmosphere of celebration by participating in total store events. Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers. Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event. Ensures A+ Standards of merchandising and signage are applied to all Cart and Kitchen events. Assists with event space planning / location in Store and ensures product displays are built and maintained. Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc. Provides excellent customer service; answers product-related questions; helps Customers locate merchandise. Offers advice related to product use in menu and meal planning; offers multiple uses for ingredients. Executes demo events. Uses suggestive selling techniques and advanced product knowledge / experience to drive sales. Develops / maintains relationships with subject matter experts in each department.

Food Safety / Sanitation

• Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs. Attends required food safety and related trainings. Ensures all equipment is in good repair and working order. Maintains proper personal protective equipment for department.