Aurum Snowmass Bartender

BAR SERVICE EXECUTION & OPERATIONS

• Execute Destination Hospitality’s bar and service standards with consistency, precision, and genuine warmth.
• Be punctual, prepared, and in proper uniform for every shift.
• Prepare and serve alcoholic and non-alcoholic beverages accurately, efficiently, and according to established recipes and presentation standards.
• Accurately enter beverage and food orders into the point-of-sale system.
• Manage bar tickets with urgency and attention to detail to support seamless service for both bar guests and the dining room.
• Complete all assigned opening, running, and closing bar side work thoroughly and correctly.
• Maintain cleanliness, organization, and proper stocking of the bar, service wells, and bar equipment at all times.
• Monitor inventory levels, communicate needs to management, and minimize waste through proper portioning and handling.
• Reconcile guest checks and accurately manage cash, credit, and comp transactions.
• Follow all local, state, and company alcohol service laws and safety procedures.

GUEST EXPERIENCE & HOSPITALITY

• Provide genuine hospitality with heart and style in every guest interaction.
• Welcome and greet guests immediately and warmly; use guest names whenever possible.
• Make guests feel comfortable, valued, and personally cared for throughout their visit.
• Guide guests through the food and beverage menus with confidence, clearly explaining ingredients, spirits, cocktails, wine, beer, and preparations.
• Make thoughtful food, cocktail, wine, and beveragere commendations tailored to guest preferences and occasion.
• Monitor the dining experience attentively and respond promptly and courteously to guest requests or concerns.
• Identify and responsibly manage guest alcohol consumption, ensuring safety and comfort at all times.
• Address issues with empathy and professionalism and escalate to management when appropriate.
• Share guest feedback, preferences, and special occasions with management to enhance future visits.

KNOWLEDGE & PROFESSIONAL DEVELOPMENT

• Maintain comprehensive knowledge of all food and beverage menus as well as cocktail recipes, spirits, beer, wine, and non-alcoholic offerings.
• Know and understand allergens and dietary restrictions; communicate clearly with the kitchen and management.
• Perform proper wine service for bottle selections and maintain knowledge of all by-the-glass offerings and varietals.
• Commit to the ambitious pursuit of knowledge, continuously developing product knowledge, beverage expertise and hospitality skills to enhance the guest experience.
• Stay curious, engaged, and open to learning Destination Hospitality standards, bar techniques, and service excellence.

CULTURE, TEAMWORK & PROFESSIONALISM

• Embody Destination Hospitality’s Mission, Vision, and Core Values in all interactions.
• Maintain a positive, calm, and professional attitude, even during high-volume or high-pressure shifts.
• Communicate respectfully and work collaboratively with all front- and back-of-house team members.
• Support teammates by assisting with service flow, restocking, and maintaining a smooth operation.
• Uphold high standards of cleanliness, appearance, and professionalism at all times.
• Be accountable for personal performance and contribute positively to the team’s success.
• Treat guests and teammates with authenticity, kindness, respect, and sincerity.