Audit Program Manager

We need to output HTML fragment with sections: headings

for each section that has content. Use

• for lists. Use

  for prose. No job title heading. No Job ID etc. Remove boilerplate like "Why E2 Optics? 🚀 Advance Your Career with E2 Optics 🚀" maybe that's intro; we can keep as

  maybe? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." The intro "Why E2 Optics? 🚀 Advance Your Career with E2 Optics 🚀" is not a heading but could be considered marketing; we can keep as

  . Also we need sections: About the role? The posting includes "What You'll Do" (responsibilities), "What We Are Looking For" (requirements/qualifications), "What We Offer" (benefits), "Work Environment and Physical Demands" (maybe schedule? Not exactly). Also there is "Safety is E2 Optics' number one Core Value." etc part of responsibilities. We need to decide sections: Could have

  About the Role

  (intro paragraph). Then

  Responsibilities

  (list of duties). Then

  Requirements

  (What We Are Looking For). Then

  Benefits

  (What We Offer). Then maybe

  Work Environment

  (Work Environment and Physical Demands). Avoid empty sections. We must not include sections like Pay, Schedule unless explicitly stated. Pay is mentioned as "Competitive pay" under What We Offer, but that's a benefit; we can include under Benefits. No explicit schedule. We must preserve all substantive information. So we need to list responsibilities as bullet list. The responsibilities are many sentences; we can break into list items each sentence. Similarly requirements list bullet points. We need to ensure we don't include boilerplate like Disclaimer etc. Remove disclaimer, cookie/navigation/legal/EEO etc. The posting includes a Disclaimer at end; we should drop it. Also "Job duties and responsibilities are subject to change..." that's part of disclaimer; drop. Also "The above job definition information is intended..." drop. We need to keep the core content. Let's extract sections: Intro: "Why E2 Optics? 🚀 Advance Your Career with E2 Optics 🚀 Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry—powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow. At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA—we believe in lifting each other up, mentoring with purpose, and celebrating every win. If you’re looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America’s largest and fastest-growing tech integrators and help us shape what’s next." That's a paragraph; we can put under

  About the Role

  maybe. Responsibilities: Starting after "What You'll Do". Actually the heading "What You'll Do" then bullet list of duties. We'll capture each sentence as list item. Let's list responsibilities sentences: - Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures. - Promote E2 Optics' Core Values and help foster a collaborative, accountable, and family-centric culture. - Provide leadership and operational oversight for the audit program across assigned Strategic Accounts projects and locations. - Partner directly with Production, Project Management, QA/QC, Training, and site leadership to develop and execute audit plans that support project milestones and turnover schedules. - Establish a clear audit operating structure that defines responsibilities, workflow, communication expectations, and escalation paths. - Coordinate auditor staffing and resource allocation based on project priorities, workload, schedule, ticket volume, and individual auditor competency. - Ensure the right auditors are assigned to the right work based on experience, qualifications, productivity, and technical competency. - Oversee the distribution of audit tickets to ensure workload is balanced and resources are being utilized efficiently. - Monitor ticket volume, aging, closure rates, productivity, and overall audit performance to identify bottlenecks and areas requiring additional support. - Drive timely ticket closeout by establishing expectations, monitoring progress, removing roadblocks, and coordinating with Production and project leadership when corrective action is required. - Develop and maintain audit performance metrics, dashboards, and reporting to provide leadership with visibility into audit progress, ticket closure, backlog, productivity, and project risk. - Establish measurable performance expectations for auditors, including productivity, accuracy, documentation quality, and ticket closure. - Identify trends in audit findings and communicate recurring deficiencies to QA/QC and Production leadership so corrective actions can be implemented before issues become systemic. - Work closely with Production leadership to ensure audit findings are communicated quickly and corrective work is properly prioritized and completed. - Support First Time Right initiatives by using audit data to identify repeat failures, installation trends, training gaps, and opportunities for process improvement. - Partner with Training and QA/QC leadership to develop and maintain a pipeline of qualified auditors. - Assist in establishing auditor qualification requirements, competency assessments, field verification, mentoring, and ongoing development. - Ensure new auditors demonstrate the required technical knowledge and field competency before being authorized to audit independently. - Provide coaching, mentorship, and technical guidance to auditors, leads, supervisors, and other personnel involved in the audit process. - Standardize audit methods, documentation requirements, ticket classifications, troubleshooting practices, and closeout expectations across projects. - Ensure audit documentation is accurate, complete, professional, and compliant with E2 Optics and customer requirements. - Verify that audit findings accurately identify the deficiency, location, responsible scope, root cause when applicable, corrective action, and final resolution. - Work with QA/QC leadership to ensure customer quality requirements, specifications, SOPs, and lessons learned are incorporated into the audit process. - Participate in project planning, turnover, quality, and operational meetings as necessary to maintain visibility into upcoming audit requirements, schedule changes, risks, and customer priorities. - Proactively communicate audit risks, staffing concerns, ticket backlogs, recurring deficiencies, and potential schedule impacts to appropriate leadership. - Support incident reviews, root cause analysis, corrective action plans, and lessons learned when audit findings identify significant or recurring quality issues. - Maintain a strong field presence and verify that audit processes are being executed consistently across projects and shifts. - Promote collaboration between QA/QC and Production and reinforce that successful auditing and project turnover are shared responsibilities. - Identify and implement process improvements that increase audit efficiency, ticket closure rates, First Pass Yield, First Time Right performance, and overall project quality. - Support continuous improvement of audit tools, reporting, workflows, and technology. - Travel between project locations as required to support audit operations, training, project recovery, customer priorities, and program needs. - Perform other duties as assigned. That's many items. Requirements: "What We Are Looking For" list: - High school diploma or GED required. - Audit completion against project schedule and turnover milestones - Ticket closure rate and backlog reduction - Ticket aging - Auditor productivity and utilization - Accuracy and quality of audit documentation - First Pass Yield and First Time Right performance - Reduction of repeat deficiencies - Auditor qualification and development - Consistency of audit execution across sites - Timely identification and escalation of project quality risks - Collaboration between QA/QC, Production, and Project Management - Successful project closeout and customer turnover These are more like metrics/outcomes; but we treat as requirements. Benefits: "What We Offer": - Competitive pay - Opportunities for professional development and career growth - BICSI training facilities - A supportive and inclusive work environment - Health, dental, and vision insurance - Paid time off and holidays Work Environment and Physical Demands: paragraph. We need to output HTML fragment only. Let's craft:

  About the Role

  Why E2 Optics? 🚀 Advance Your Career with E2 Optics 🚀 Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry—powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow. At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA—we believe in lifting each other up, mentoring with purpose, and celebrating every win. If you’re looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America’s largest and fastest-growing tech integrators and help us shape what’s next.

  Responsibilities

  • Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures.
  • Promote E2 Optics' Core Values and help foster a collaborative, accountable, and family-centric culture.
  • Provide leadership and operational oversight for the audit program across assigned Strategic Accounts projects and locations.
  • Partner directly with Production, Project Management, QA/QC, Training, and site leadership to develop and execute audit plans that support project milestones and turnover schedules.
  • Establish a clear audit operating structure that defines responsibilities, workflow, communication expectations, and escalation paths.
  • Coordinate auditor staffing and resource allocation based on project priorities, workload, schedule, ticket volume, and individual auditor competency.
  • Ensure the right auditors are assigned to the right work based on experience, qualifications, productivity, and technical competency.
  • Oversee the distribution of audit tickets to ensure workload is balanced and resources are being utilized efficiently.
  • Monitor ticket volume, aging, closure rates, productivity, and overall audit performance to identify bottlenecks and areas requiring additional support.
  • Drive timely ticket closeout by establishing expectations, monitoring progress, removing roadblocks, and coordinating with Production and project leadership when corrective action is required.
  • Develop and maintain audit performance metrics, dashboards, and reporting to provide leadership with visibility into audit progress, ticket closure, backlog, productivity, and project risk.
  • Establish measurable performance expectations for auditors, including productivity, accuracy, documentation quality, and ticket closure.
  • Identify trends in audit findings and communicate recurring deficiencies to QA/QC and Production leadership so corrective actions can be implemented before issues become systemic.
  • Work closely with Production leadership to ensure audit findings are communicated quickly and corrective work is properly prioritized and completed.
  • Support First Time Right initiatives by using audit data to identify repeat failures, installation trends, training gaps, and opportunities for process improvement.
  • Partner with Training and QA/QC leadership to develop and maintain a pipeline of qualified auditors.
  • Assist in establishing auditor qualification requirements, competency assessments, field verification, mentoring, and ongoing development.
  • Ensure new auditors demonstrate the required technical knowledge and field competency before being authorized to audit independently.
  • Provide