Audit Lead

DLRdmv™ creates and deploys innovative Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. We offer an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

About the role

The Audit Lead will mentor Audit Specialist I, II, and III, handle internal and external communications regarding escalations, and manage void requests. We are looking for a candidate with great attention to detail, accuracy, and excellent communication skills to join our team.

Responsibilities

• Mentor and train Audit Specialist I, II, III
• Provide support to the Operations Manager/Director
• Audit all BPA transaction types
• Train on all BPA transaction types
• Handle internal communications
• Manage external/internal communication regarding BPA transactions and escalations
• Handle void requests
• Work closely with the field team and Inventory Lead
• Maintain up-to-date record keeping
• Prepare, ship, and track BPO packages within time frames
• Assist the inventory department with quarterly physical audits
• Maintain a safe and hazard-free working environment
• Maintain the security of personally identifiable information (PI)

Requirements

• High School degree or equivalent
• Minimum of 5 years dealership/title clerk experience, including but not limited to:
  • All transaction types: new vehicle, used vehicle (CA & non-resident), transfer legal owner, renewals, duplicate title, duplicate title for auction
  • Dealership title and registration knowledge
  • Knowledge of CA DMV forms
  • Ability to read a vehicle record (KSR/Inquiry) effectively
  • Knowledge of CA DMV registration policies for all transaction types
  • Utilization of a BPA program (FLSP program)
  • Experience with BPA non-critical and critical errors
  • Experience correcting BPA non-critical and critical errors
• Attention to detail and accuracy
• Excellent customer service and communication skills
• Experience with training and mentoring others
• General computer skills
• Position may require a stationary position 90% of the time
• Position may require lifting 30 lbs or more

Training Requirements

• Complete DLRacademy BPA certification I, II, and III training
• Complete DLRacademy DMV fundamental certification training
• Complete DLRdmv Mentor Certification

Schedule

Working hours are 8:00 AM – 5:00 PM, Monday – Friday. Occasional overtime may be necessary.

Pay

The pay range for this role is $35.00 – $39.50 USD per hour (California La Palma Office).

Benefits

DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, and vision insurance.