Audit Consultant, Financial Operations

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and operate nationwide.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions.

About the role

This role conducts premium audits, analyzes census and billing data, identifies premium discrepancies, calculates financial impacts, and partners directly with clients and internal business partners to resolve premium variances. With a focus on both self-administered and list-billed, this role supports Employer Benefits, Stop Loss, Supplemental Health, and National Account clients as assigned.

Responsibilities

• Analyze census, billing, eligibility, contract, and premium remittance data to validate that premium paid aligns to policy provisions and rating methodologies.
• Use contract and premium calculation knowledge to explain audit outcomes, resolve questions, and help clients, brokers, and TPAs improve the accuracy of future premium remittance.
• Investigate premium discrepancies, calculation issues, monthly variance or flux items, and document findings clearly for internal review and client communication.
• Recreate premium calculations and validate premium statement creation for Self-Bill API clients to identify client misunderstandings or plan design set up disconnects.
• Review and support approval processes for high dollar refunds and revenue adjustments.
• Collaborate with Premium Administration, Billing, Underwriting, Client Services, Finance, offshore partners, Technology, Reporting, IT, and other cross-functional teams to research issues, coordinate membership updates, refine analytical reporting, and strengthen controls.
• Use Excel, reporting tools, and large data sets to analyze premium activity, monitor inventory, identify recurring root causes, summarize outcomes, and support audit readiness.
• Drive continuous improvement by identifying reporting gaps, automation opportunities, process defects, and client education needs that improve accuracy, efficiency, and client experience.
• Support company initiatives, special projects, and evolving audit priorities as assigned.

Requirements

• Bachelor's degree in Accounting, Finance, Business, Economics, Mathematics, or related field preferred; equivalent insurance or premium administration experience may be considered.
• 1 to 3+ years of experience in accounting, audit, financial analysis, billing, premium administration, or insurance operations preferred.
• Knowledge of Group Benefits, Stop Loss, Supplemental Health, or related insurance products preferred.
• Client-centered mindset with proven ability to collaborate effectively with peers, clients, brokers, and cross-functional partners through email, phone or chat.
• Strong analytical and financial investigation skills, including ability to combine information from policy, census, payroll, eligibility, billing, and payment sources.
• Advanced Excel proficiency, including pivot tables, lookups, formulas, data validation, and comfort working with large data sets; Power Query or similar data transformation experience preferred.
• Strong attention to detail, organization and ability to document conclusions clearly.
• Strong written and verbal communication skills, including ability to explain complex financial findings in plain language.
• Ability to work independently, manage competing priorities, and follow through on complex investigations within expected timelines.
• Demonstrated commitment to continuous improvement, problem solving, learning, and positive team collaboration.

Schedule

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Leaders are expected to foster connection and teamwork by being present in the office 2 to 3 days per week.

Pay

The salary range for this role is $53,000 - $80,700. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. This position is also eligible for a discretionary annual incentive award based on individual performance and overall business performance.

Benefits

• Generous vacation and sick time.
• Market-leading paid family, parental, and adoption leave.
• Medical coverage.
• Company-paid life and AD&D insurance.
• Disability programs.
• Partially paid sabbatical program.
• 401(k) employer match.
• Stock purchase options.
• Employer-funded retirement account.
• Flexible, inclusive, and collaborative work environment supporting career growth.