Audiovisual Support Engineer

About the role

The Audiovisual Support Engineer plays a crucial role in designing, installing, and optimizing advanced AV systems for various spaces at Samaritans Purse. This position involves integrating video walls, interactive displays, control systems, high-quality audio solutions, and video collaboration platforms to support clear communication and immersive experiences.

Responsibilities

• Maintain personal relationship with Jesus Christ and be an effective witness for Him.
• Select and specify components and vendors for displays, video walls, microphones, speakers, control systems, and unified communications platforms to meet organizational needs.
• Integrate A/V hardware and software into cohesive functional systems while ensuring compatibility and interoperability for each specific room or workspace.
• Configure A/V components such as racks, cabling, programming of controls, and system calibration for optimal performance in each room or workspace.
• Diagnose and fix problems in AV systems through root-cause analysis, testing, and on-site or remote support.
• Work closely with other IT teams, facilities, contractors, and project managers to align A/V designs towards ministry operational success and goals.
• Train staff on system operation, create as-built drawings and user guides, and offer post-installation maintenance or upgrades to ensure long-term reliability and user adoption.
• Potential after-hours support is needed alongside the IT Service Desk to ensure the department's Service Level Agreement and Internal Operating Procedures.

Qualifications & Experience

• Bachelor's Degree in Information Technology, Production Engineering, or related field and four (4) to seven (7) years of experience, or an Associate's Degree and six (6) to ten (10) years of related work experience, training, and/or certifications.
• Strong knowledge of enterprise AV systems including Crestron, Q-SYS, and Extron.
• Experience supporting Joint Operations and Situation Room environments.
• Experience deploying conferencing solutions such as Zoom Rooms and Microsoft Teams Rooms.
• Knowledge of professional audio systems, AV-over-IP technologies such as Dante and NDI, and basic networking concepts.
• Ability to install, configure, and troubleshoot AV hardware and collaboration technologies, including cameras, displays, LED walls, switchers, signal distribution systems, and interactive devices.

Benefits

• On-site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days