Audiovisual (AV) Engineer

About The Position

This is senior level lead administrative, professional and technical engineering work responsible for the design, installation, configuration, and support of enterprise audio-visual (AV) systems across County Government facilities. With a great deal of independence, the incumbent serves as the Office of Information Technology (OIT) primary AV subject-matter expert, delivering and sustaining a standards-based collaboration environment aligned to the OIT Conference Room & Digital Signage Standards. Core responsibilities are Microsoft Teams Rooms (MTR) endpoints, Crestron Flex control systems, digital wall displays and signage, executive/VIP office AV, and vendor and integrator management. The incumbent also provides procedural backup support to the Network/Telecom team. Work is performed under the general supervision of the Network Infrastructure Manager and evaluated through technical performance outcomes, service level adherence, and agency service effectiveness.

About The Agency

The Office of Information Technology (OIT) provides support for all of the agencies, departments, and branches of County government. The OIT Service Desk provides information technology support and maintenance services to Prince George's County personnel. The Office of Information Technology is wholly dedicated to aligning technology efforts to support the strategic goals of the County. OIT will provide leadership, expertise, and resources in the ideation, development, and deployment of innovative technologies and streamlined processes to improve government efficiency, business interaction, and citizen access to government information and services.

Examples of Work

• Design, install, configure, and commission conference room AV systems in conformance with OIT Standards, applying the appropriate room configuration and integrating approved components.
• Provide Tier 2/3 support and serves as the Service Desk escalation point for all conference AV issues.
• Monitors device health via AVOC (Crestron XiO Cloud, Teams Admin Center, Q-SYS Reflect) and maintains lifecycle tracking for all room endpoints.
• Manages conference room AV vendors and integrators. Serves as the County's technical POC for warranty claims, advanced replacement, firmware escalations, and support cases.
• Reviews contractor deliverables for conformance with OIT standards prior to acceptance and payment authorization.
• Manages the full lifecycle of enterprise digital signage infrastructure. Leads installation and integration of large-format LCD and dvLED video walls in lobbies, command centers, chambers, and executive spaces.
• Supports agency signage operators with CMS orientation and ADA-compliant content templates. Manages signage vendors.
• Coordinates procurement, warranty administration, RMA processing, and firmware lifecycle communications. Evaluates vendor proposals against OIT display standards before recommending approval.
• Provides backup support to the Teams Phone engineering team during absence or surge workload. Scope is limited to well-defined tasks: call queue and auto-attendant configuration, user provisioning and licensing, and Teams Admin Center policy adjustments.

Minimum Qualifications

• Master's degree in computer science, information technology, mathematics, or business or public administration, or a closely related field.
• Four (4) years of experience in an information technology engineering field, in which at least two (2) years must have involved lead/supervisory duties.
• Must have a valid driver's license.
• Must be willing to respond to service calls after normal business hours, when required.
• Any equivalent combination of relevant training, education and experience may also be considered. Please note there is no equivalency for the required supervisory experience.

Preferred Qualifications

• Five or more years of progressively responsible experience designing, installing, configuring, commissioning, maintaining, and supporting enterprise audiovisual systems.
• Experience serving as a lead audiovisual engineer or subject-matter expert for conference rooms, executive offices, command centers, chambers, training rooms, or other high-visibility environments.
• Advanced experience supporting Microsoft Teams Rooms, Microsoft Teams Admin Center, Crestron Flex systems, Q-SYS, or comparable enterprise collaboration platforms.
• Experience providing advanced technical support, troubleshooting complex AV issues, conducting root-cause analysis, and managing system firmware and lifecycle activities.
• Five or more years of experience configuring and supporting audiovisual control systems, cameras, microphones, speakers, displays, digital signal processors, switching equipment, and related room technologies.
• Experience managing audiovisual vendors, integrators, warranty claims, return merchandise authorizations, firmware escalations, and contractor deliverables.
• Knowledge of AV networking, cybersecurity, accessibility requirements, and technical documentation standards.

Additional Information

Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Tentative Interview Dates: August 17, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location: 9201 Basil Ct, Upper Marlboro, MD 20774

Conditions of Employment: Upon selection, the candidate must (where applicable): Meet all training and performance standards and demonstrate proficiency as required by the agency; wear and use agency protective apparel and equipment in the performance of their assigned duties; successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable; be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed.

Internal Applicants: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.