Audiology Specialist II

Job Summary

Performs testing and examination using advanced audiology knowledge to determine a patient’s hearing level, balance assessment, and/or the site and nature of any damage. Interprets diagnostic audiological results with other diagnostic data to formulate the patient’s diagnosis, and plans several interrelated auditory disorder treatments to ensure best practices are followed and positive care outcomes are achieved. Conducts treatment for patients using advanced knowledge including habilitative, rehabilitative, or conservation programs, custom fitting, programming, and troubleshooting of hearing aids, and counseling individuals with auditory and balance disorders, their families, and other service providers. Maintains records of diagnostic findings and progress made utilizing appropriate software while providing input to other professionals.

Essential Responsibilities

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers.
• Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.
• Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations.
• Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes.
• Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies.
• Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results.
• Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines.
• Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.

Knowledge, Skills and Abilities

• (Core) Ambiguity/Uncertainty Management
• (Core) Attention to Detail
• (Core) Business Knowledge
• (Core) Communication
• (Core) Critical Thinking
• (Core) Cross-Group Collaboration
• (Core) Decision Making
• (Core) Dependability
• (Core) Diversity, Equity, and Inclusion Support
• (Core) Drives Results
• (Core) Facilitation Skills
• (Core) Health Care Industry
• (Core) Influencing Others
• (Core) Integrity
• (Core) Learning Agility
• (Core) Organizational Savvy
• (Core) Problem Solving
• (Core) Short- and Long-term Learning & Recall
• (Core) Teamwork
• (Core) Topic-Specific Communication Knowledge
• (Functional) Acts with Compassion
• (Functional) Audiologist Equipment
• (Functional) Clinical Audiology
• (Functional) Confidentiality
• (Functional) Coordination
• (Functional) Health Care Policy
• (Functional) Health Care Quality Standards
• (Functional) Health Information Systems
• (Functional) Interpersonal Skills
• (Functional) Literature Searches
• (Functional) Maintain Files and Records
• (Functional) Medical Terminology
• (Functional) Microsoft Office
• (Functional) Negotiation
• (Functional) Operational Policy
• (Functional) Patient Safety
• (Functional) Presentation Skills
• (Functional) Quality Assurance and Effectiveness
• (Functional) Relationship Building
• (Functional) Service Focus
• (Functional) Time Management