Audiology Administrative Assistant

If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to look at our Audiology Administrative Assistant opportunity with our Hearing Health Solutions division.

Pay & Benefits

• Medical, Dental, and Vision insurance
• Paid Personal Time
• Paid Holidays
• 401K retirement plan
• Paid Short-Term Disability, Long-Term Disability, and Life insurance

Schedule

Mondays–Fridays, 8:00 a.m. – 5:00 p.m. Occasional overtime may be required.

About the Role

The Audiology Administrative Assistant plays a critical role ensuring a seamless patient experience within a clinical environment characterized by high telephone volume and a focus on delivering excellent patient care. This role serves as the initial point of contact for the patient by providing patient intake, gathering patient information, scheduling, and billing coordination. The position requires exceptional communication skills, empathy, and the ability to manage multiple tasks efficiently. This role manages patient calls for all (6) office locations, routes calls to the appropriate office, registers patients, and schedules appointments.

Responsibilities

• Serve as the first point of contact for patients, addressing inquiries related to appointments, medical services, and billing.
• Register new patients and update established patient demographics.
• Manage a high volume of incoming calls with professionalism and courtesy.
• Prioritize patient needs, ensuring timely response and resolution of issues.
• Assist patients with questions regarding testing, services, and retail products. Provide clear and accurate information to enhance patient understanding and satisfaction.
• Efficiently manage appointment bookings, cancellations, and rescheduling, coordinating with medical staff to optimize patient flow and clinic operations.
• Accurately input and update patient information in the EMR, ensuring compliance with privacy regulations.
• Indexing of office records.
• Handle patient concerns and complaints in a professional and courteous manner.
• Perform other general office duties as assigned, such as assisting with invoicing, checking-in patients, and managing supplies.
• Ensure compliance with HIPAA and clinic policies.

Requirements

• At least 1 year of experience in a medical office, audiology clinic, or healthcare setting.
• Excellent oral and written communication skills.
• Attention to detail and problem-solving skills.
• Knowledge of Microsoft Office software and electronic medical records systems.
• Knowledge of medical terminology and insurance processes preferred.
• Ability to operate a multi-line telephone system.
• Strong customer service and communication skills.

Work environment: Medical office.