Audio Technician (Bothell, WA)

About the role

The Audiology Technician at Starkey Retail provides support within a clinic/office to help the needs of the licensed audiologist/hearing aid specialists. The Audio Tech will monitor and facilitate testing with patients, clean/adjust hearing aids under the direct supervision of the licensed provider, and perform a variety of customer service, sales, marketing, operational, and administrative functions.

Responsibilities

• Maintain a friendly, professional demeanor when greeting and servicing guests.
• Utilize an elevated customer service approach and communication style when working with patients.
• Answer calls in a timely, professional manner.
• Schedule and confirm full audiometric evaluations and other appointments.
• Support the licensed professional with counseling and cleaning of hearing instruments as applicable.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Avoid modification of duties depending on state guidelines for patient care and licensure.
• Report information to Regional Support Specialist for insurance billing.
• Follow up on TNS and MED Referrals.
• Send thank you cards for referral and sales.
• Make deposits (transportation required) and maintain cashbox.

Requirements

• Highschool or GED required.
• At least 3 years of customer service/patient care experience and/or one year of office management.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem solving, analytical abilities, communication, organizational, and interpersonal skills required.
• Ability to manage all confidential information with complete discretion.

Qualifications

• Ability to work independently and as part of a team.
• Strong attention to detail and ability to prioritize tasks.
• Knowledge of relevant state and federal laws regarding patient care and licensure.

Skills

• Excellent customer service skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage confidential information.
• Basic understanding of hearing instrument technology.

Benefits

Northland Hearing Centers, Inc. offers a comprehensive benefits package including health, dental, vision, and life insurance, as well as paid time off and retirement plans. Employees also have access to continuing education opportunities and professional development resources.

Pay

The annual hourly rate for this position is between $22.21 - $35.48 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Hours may vary based on clinic needs and may include evenings and weekends. Temporary/provisional licenses may be required for travel to various office locations.