Audio Technician (Bothell, WA)

About the role

The Audiology Technician at Starkey Retail provides support within a clinic/office to help licensed audiologists/hearing aid specialists. The role involves monitoring and facilitating testing with patients, cleaning/adjusting hearing aids under supervision, and supporting the provider in various customer service, sales, marketing, operational, and administrative functions.

Responsibilities

• Maintain patient management software, track orders/sales, and create daily, weekly, and monthly reports.
• Answer and direct calls in a timely, professional manner.
• Schedule and confirm full audiometric evaluations and other appointments.
• Support marketing initiatives and follow up on referrals from physicians.
• Enter daily activity in patient management software, organize office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorizations.
• Assist the licensed professional with counseling and cleaning of hearing instruments, monitor and facilitate hearing testing, and maintain day-to-day operational procedures.
• Report information to Regional Support Specialist for insurance billing, send thank you cards for referrals and sales, make deposits, and maintain cashbox.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service/patient care experience and/or one year of office management.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem-solving, analytical, communication, organizational, and interpersonal skills.
• Ability to manage all confidential information with complete discretion.

Qualifications

• Ability to work independently and as part of a team.
• Knowledge of state and federal laws related to patient care and licensure.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.
• Ability to work in a fast-paced environment.

Benefits

Northland Hearing Centers, Inc. offers comprehensive benefits including health insurance, retirement plans, and paid time off. Employees also have access to professional development opportunities and a supportive work culture.

Pay

The annual hourly rate for this position is between $22.21 - $35.48 per hour. Factors such as location, experience, and qualifications may affect the starting pay within this range.

Schedule

Hours vary based on the clinic schedule and may require occasional travel to various office locations.