Audio Alarm Technology Specialist (Syracuse, NY)

Responsibilities

• Successfully complete all required training and follow company protocols and procedures.
• Multitask and remain calm in various stressful situations.
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency.
• In a call center setting, handle alarm activations for residences and businesses in a professional manner.
• Process SONITROL audio-based and integrated video alarms.
• Respond to, verify, and dispatch on emergency signals.
• Process outbound calls to customers and authority agencies.
• Escalate system issues to Supervisors/Leads whether customer or workspace related.
• Conduct work in accordance with company and departmental guidelines, policies, and procedures.

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service.
• Proficient computer, written, and verbal skills.
• Comfortable using a headset in a high call volume setting.
• Successfully clear drug screen and background check to meet industry and security licensing requirements.
• Able to be licensed in all required areas and obtain Department of Defense security clearance.
• Maintain a Quality Assurance average score of 90% or higher.

Knowledge and Skills

• Proficiency of the Microsoft Office suite software.
• Basic business writing and etiquette and knowledge of company email software.

Working Conditions

• Work is performed onsite in an office environment; business appropriate attire is required.
• Employees may be subject to some lifting, occasionally 11-25 lbs.
• Ability to use general office equipment.

Benefits

• Annual salary increases, shift differentials, and performance bonuses.
• Medical, Dental, Vision, and 401k.
• Additional compensation for bilingual in Spanish.
• Paid vacation and sick time.
• Wellness Program + Wellness.
• Days off.

About Rapid Response

• Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems.
• Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property.
• Founded and headquartered in Syracuse since 1992, with offices in California and Nevada.
• Our growing organization serves as a critical response center focused on protecting life, residences, and businesses.
• We are supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country.

Additional Information

• Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments.
• We also offer continued growth through our internal advancement opportunities.
• For more information, view our website at https://www.rrms.com/careers/.
• Rapid Response is an Equal Opportunity Employer.