Audience Service Worker-Ticket Office (Continuos)

Major Duties

• Assists the Ticketing/Sales Manager and Ticket Office Senior Lead in the sale of tickets to the public for performances held in the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya), the Plaza del Sol (PdS) as well as other Campus Theatres such as The Experimental Theatre.
• Performs a variety of ticket office tasks including cash handling, multi phone line usage, assisting guests with the purchase of tickets either over the phone or in person having the knowledge of the House seating, costs of individual seats, series seats, discounted seats.
• Helps with stuffing envelopes, mailings, will call, providing the highest level of customer service in every aspect of the Guest experience in the sale of tickets and merchandise for The Soraya and PdS.
• Performs other duties as assigned.

Qualifications

• Current Red Cross certification in CPR and First Aid is preferred.
• Bilingual is a plus.
• Alpha/numeric data entry at 35 keystrokes per minute desirable.

Knowledge, Skills, & Abilities:

• Knowledge of theatre etiquette, standards and protocol, performing arts center structure and knowledge of house seating and university facilities, policies, and organization is a plus.
• Ability and specialized skills to: demonstrate excellent customer service and public relations skills, work with a wide variety of personalities in the execution of events, be outgoing and enjoy working with people, work with crowd control, exhibit exceptional dependability, flexibility, and patience in interactions with others, provide excellent verbal and written communication, lift 35 lbs, Display a detail-oriented work attitude, multi-task, work independently and as part of a team to accomplish goals, work under pressure and adhere to deadlines, establish and maintain effective working relationships with guest artist, vendors, students, faculty, staff, clients, patrons, guests, peers and upper management.
• If involved with off-campus tabling events, proof of auto insurance, provision of good driving record, and completion of CSUN defensive driving online course are required.

Pay, Benefits, & Work Schedule

Classification: Helper/Aid / 0101 / 0
Hiring Rate: $17.00 per hour
Salary Range: $16.90 - $25.00 per hour
Hours: Intermittent, on-call; hours and schedule vary.
This is a Temporary position; end date to be determined.
The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.

General Information

Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2025 or until an adequate amount of applications have been received.
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is set forth in the Interim CSU Nondiscrimination Policy.
Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.