Audi Beaverton Parts Advisor

Responsibilities

• Greet and assist customers in person, over the phone, or via email, providing knowledgeable advice on automotive parts and accessories.
• Accurately identify, locate, and order parts based on customer or technician requests, ensuring correct part numbers and specifications.
• Process parts orders and quotes efficiently, providing customers with timely and clear information about pricing and availability.
• Maintain parts inventory by organizing, stocking, and managing parts to prevent overstocking or stockouts.
• Handle returns, warranty claims, and ensure the timely resolution of any part-related issues with manufacturers or suppliers.
• Provide exceptional customer service, offering alternatives and solutions to meet customer needs while enhancing satisfaction.
• Manage and track inventory levels using dealership management software, and assist in conducting regular stock checks.
• Ensure parts are properly labeled and stored, maintaining cleanliness and organization of the parts department.
• Stay updated on automotive parts trends, new products, and any changes in parts specifications.
• Assist in achieving sales targets for parts and accessories through proactive customer engagement.

Qualifications

• Previous experience as a Parts Advisor, Parts Counterperson, or in a similar role within an automotive dealership.
• Strong knowledge of automotive parts, vehicle systems, and repair processes.
• Excellent customer service and communication skills, with the ability to provide clear and accurate information to customers and colleagues.
• Organized and detail-oriented, with the ability to manage inventory and prioritize tasks efficiently.
• Proficient in using parts management software (e.g., CDK, Reynolds & Reynolds) and Microsoft Office Suite.
• Ability to work in a fast-paced environment, handling multiple requests at once.
• A positive, team-oriented attitude with a willingness to learn and adapt.
• A high school diploma or equivalent (an automotive-related qualification is a plus).
• A valid driver's license (preferred).

Benefits

• Competitive pay plan
• Medical, Dental, and Vision insurance
• Life insurance
• PTO after 90 days of employment
• Paid Holidays
• Career advancement opportunities
• Employee discount programs
• 401K