Aud Fitting Support Advisor - Remote

Position Overview

To provide audiological and technical support to customers through hearing aid fitting assistance and providing product information and troubleshooting assistance for current and discontinued product lines and multiple software platforms.

Essential Functions

• Technical support for current and discontinued product lines including answering hearing aid fitting questions, providing product information and troubleshooting assistance, and solving software/hardware issues on multiple software platforms using varied programming interfaces.
• Interaction with Customer Service, Quality Engineering, Product Management, Research and Development, Software Engineering and Sales to ensure quality and customer satisfaction.
• Report software and product discrepancies to local Product Management. In conjunction with Product Management, escalate any discrepancies to Global Audiology, Software Engineering, Research & development or Quality Engineering, and assist in resolving such matters.
• In conjunction with local training teams and product management, conduct internal product and software training.
• Work as member of Sales/Training/Customer Service/Technical Support team to optimize sales efforts.
• Document customer interactions in systems designated by the company.
• Act as audiologic support and training resource for internal and external customers when needed.
• Maintain current knowledge through continuing education regarding audiologic, amplification and computer hardware/software issues.
• Complete all product related training as directed by technical support management to stay current on new product releases across channels.
• Short-term technical projects.

Competencies

• Excellent verbal, written communication and interpersonal skills
• Strong fitting and dispensing skills
• Excellent organizational skills with careful attention to detail and timely follow-through
• Demonstrated troubleshooting ability and creative thinking strategies
• Strong Microsoft Office Suite and computer skills
• Follow all company and department policies and procedures
• Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
• Follow good safety practices in all activities
• Establish and maintain positive and productive work relationships with all staff, customers and business partners
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities
• Take personal initiative for technical and professional development
• Safeguard sensitive and confidential Company information

Required Education

(if necessary) Masters or Doctoral degree in Audiology

2 + yrs experience in clinical Audiology and Hearing Instrument Dispensing

Experience with GN products preferred

Hearing aid manufacturing and/or industry experience preferred

Travel

(if Necessary) Up to 10% travel

About Us

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

We Offer

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted GN Group products

Other Information

• Working Environment: Home Office or Open Environment
• Physical Demands: Sitting, Typing, Phone
• Position Type And Expected Hours Of Work: Full-time, eight hours a day, five days a week

Desired Qualifications

• Required Education (if necessary): Masters or Doctoral degree in Audiology
• Experience State Licensure, CCC-A, or equivalent
• 2 + yrs experience in clinical Audiology and Hearing Instrument Dispensing
• Experience with GN products preferred
• Hearing aid manufacturing and/or industry experience preferred
• Travel (if Necessary): Up to 10% travel