Auction & E-Commerce Support

About the role

We are seeking a detail-oriented and organized individual to join our production team supporting the specialty sales branch of the Fresno Mission thrift stores. The role primarily supports the two in-store auctions at both thrift store locations, as well as some support for e-commerce listings. The In-Store Auction support role (90%) involves managing and facilitating in-store auction events to drive customer engagement, promote products, and enhance sales. This role requires a high level of customer interaction, organization, and attention to detail. The ideal candidate will have a passion for sales, auctions, and providing a dynamic customer experience.

When working in the e-commerce listing support role (10%), you will be responsible for researching or listing products on various online platforms, ensuring that all product details are accurate, complete, and visually appealing.

Responsibilities

In-Store Auction Support (90% or more time)

• Helps to plan, research, and coordinate in-store auctions, including preparing merchandise and ensuring all necessary promotional materials are available.
• Ensure that all auction items are appropriately cataloged and displayed for customer inspection.
• Engage with customers during auctions to provide information, answer questions, and encourage participation.
• Collaborate with the production team to ensure auction items are properly selected.
• Track sales and provide post-event reports, analyzing trends, customer feedback, and sales outcomes.
• Assist with item pick-up or delivery, ensuring smooth transitions for customers who won bids.
• Monitor and ensure that all items are properly accounted for and delivered on time.

E-Commerce Support (10% or less time)

• Product Listings: Create and manage detailed product listings across various online platforms, ensuring all information is accurate, consistent, and optimized for search.
• Pricing: Research competitive pricing and adjust product prices to stay competitive while maximizing profits.
• SEO Optimization: Incorporate relevant keywords to optimize listings for search engines and improve product visibility.
• Market Research: Stay up to date on trends, competitor listings, and changes in online marketplaces.

Qualifications

• Strong written communication skills with an eye for detail.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Basic knowledge of SEO practices for online listings.
• Ability to work independently and manage time effectively.
• Highly organized and detail-oriented.
• Problem-solving skills to handle order and inventory issues.
• A keen eye for design and product presentation.
• Familiarity with online platforms like eBay, Poshmark, Facebook Marketplace, or Shopify is preferred.
• Valid driver’s license is required, as driving between locations is necessary.

Requirements

Employees must be in agreement with the Fresno Mission’s Statement of Faith: The Fresno Mission is a faith-based, nonprofit Christian organization that seeks to rescue, restore, and empower others through Christ-centered communities of transformation. All employees of Fresno Mission are an integral part of this outreach ministry. Due to the nature of these types of ministries, it is required that each employee possesses and maintains a Christian testimony of their faith and experience in Jesus.