Auburn Regal Cinemas Cast Member $21.00/Hour Age 18+ Required

About the role

Team members are classified based on individual theatre needs and/or employee availability as variable hour, part‑time fixed, part‑time regular, or full‑time hourly employees whose primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They must act as representatives of Regal in a way that is consistent with the company’s mission statement and policies, including regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code.

Responsibilities

• Operating POS system, including proper handling and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons (Box Office)
• Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX) (Box Office)
• Promoting the Regal Crown Club program (Box Office & Concession)
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy (Box Office)
• Responding to phone calls and questions from guests in a manner consistent with guest service philosophy (Box Office)
• Operating POS system, including proper handling and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory (Concession)
• Operating, preparing and cleaning of all concession related equipment (Concession)
• Upselling/Suggestive selling (Concession)
• Complying with all local, state and federal food safety laws (Concession)
• Abiding by all federal and state laws regarding breaks and/or meal periods (Concession)
• Ensuring required alcohol certification and training are current where applicable (Concession)
• If the theatre sells alcohol and assigned duties include selling/serving alcohol, must be of legal age to sell or serve alcohol according to state or local laws (Concession)
• Required to read and understand training materials covering subjects such as sexual harassment and discrimination (Concession)
• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums (Usher)
• Inspecting backpacks and packages when applicable (Usher)
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary (Usher)
• Enforcement of MPAA rating system (Usher)
• Conducting in‑theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums (Usher)
• Reporting to management any problems, discrepancies or unusual situations that arise at the theatre (Usher)
• Performing in‑auditorium concession auxiliary sales as directed by management (Usher)
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium (Usher)
• Monitoring the cleanliness and operation of theatre vending equipment (Usher)
• Assisting with all opening and closing duties as assigned by management (Usher)

Qualifications

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
• If the theatre sells alcohol and assigned duties include selling/serving alcohol, must complete any legally required state or local training and obtain the required certificate.
• Must complete the Regal Responsible Beverage Server training on Regal Online University.
• Possess good public speaking, listen effectively and respond clearly and directly.
• Perform calculations with speed and accuracy and identify and correct errors.
• Identify problems, gather relevant data and note possible causes of problems.
• Evaluate relevant information, recognize alternatives