Auburn Branch - Member Service Specialist III (Full-Time) (Personal Banker)

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

About the role

At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help you grow and succeed. You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth, and making a difference, we’d love to have you on our team!

Pay Range: $23.50 hourly

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
• Assesses members' needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations department, in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including replacing receipt cartridge, clearing a blockage, etc.
• May be required to take the lead for opening and closing responsibilities in the absence of MSS IV and above.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Approves check acceptance within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc.), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSI’s and MSSII’s.
• Develops coaching and leadership skills by observation and training courses.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enrolls members in the different channels that Golden 1 uses: online, mobile, etc.
• Refers members' home lending/investment needs to the appropriate business partner through EnAct referrals.
• Processes consumer loan applications and completes the fulfillment of loans when appropriate.
• Approves signature cards.
• Audits loan reports and provides coaching as needed to avoid future errors.
• Provides approvals based on authorized limits as assigned by the Branch Manager.
• Notarizes member documents (certification of trust, etc.).
• Collects medallion stamp request information and sends to MSS IV or above for approval.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

Requirements

• High School Diploma or General Education Degree (GED) required.
• 2+ years of prior experience in a banker role at another financial institution or customer relationship building role preferred.
• 1+ years as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.

Benefits

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed to a total rewards philosophy built on:

• A comprehensive compensation package.
• Well-being and work-life balance.
• Career development and growth.
• Rewards and recognition.
• A commitment to Diversity, Equity, and Inclusion.

We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.