Attractions Team Member II - Stone Mountain Park and Attractions

Job Responsibilities

• Leads guests on organized and educational excursions
• Greet guests and provide an orientation of all safety and necessary equipment concerns, basic etiquette, area regulations, safety procedures, resource protection
• Adheres to safety policies and procedures to ensure safety of guests
• Guides will ensure guide compliance with operations Manual and Contracts
• Be aware of MSDS sheets books and be able to use this information when necessary
• Must be a knowledgeable guide for clients, and provide support and reassurance
• Guides should test the communications equipment prior to operation
• Must be able to provide interpretation in a variety of settings
• Ability to choreograph your tour to educate and engage visitors of all ages and backgrounds
• Adheres to cash handling policies and procedures
• Ensures security of company assets and a safe work environment through daily maintenance and housekeeping
• Maintains excellent customer service and a positive demeanor towards guests, customers, clients, co-workers, etc.

Qualifications

• Must have some experience guiding in the same or related environment
• Multi-lingual skills a plus
• Training in First Aid protocols such as Wilderness First Responder, Wilderness Advanced First Aid, Wilderness EMT or EMT/Paramedic preferred
• Sit, stand and walk for varied amounts of time
• Demonstrates interpersonal and communication skills, both verbal and written
• Must be available to work flexible hours

Physical Demands

• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing
• This role may also require uniforms and/or usage of Personal Protective Equipment (PPE)