Attractions Manager

Responsibilities

• Oversee the Guest Experience & Operations side of our Attractions areas: Bowling Operations, Arcade Operations, Glow Golf Operations, Cinema/Projection Operations
• Assist in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service and cleanliness of the main lobby, bathrooms, and theaters.
• Train and develop Team Members in all attraction’s areas.
• Partner with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members.
• Assist with the orders/inventory, replenishment, and functionality of our redemption stockrooms and redemption arcade floor rooms.
• Participate in company's leadership programs and weekly calls.
• Ensure all arcade games and projectors are regularly being serviced, maintained, and cleaned.
• Troubleshoot and diagnose issues with arcade games and projectors, compile necessary part orders for Attractions Manager, and complete mechanical, electrical, hardware, and software repairs.
• Provide IT support for POS software, VOIP phones, and merchant processing hardware.
• Maintain all hardware elements of theater projectors, audio, and video systems of the center.

Requirements

• 1-2 years leadership experience.
• Personable but professional demeanor.
• Strong organizational and time management skills with excellent attention to detail.
• Ability to work well in a fast-paced environment and to problem solve effectively.
• Proven ability in leadership, communication, and negotiating skills.
• Take initiative as a self-starter known to work with integrity while also being a strong team player.
• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
• High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize with others, defuse conflict, show adaptability, and demonstrate good judgment.
• Computer literate with ability to pick up new software programs and applications easily.
• High School Diploma or GED (required).
• Able to lift 35 pounds.