Attractions Crew Lead, Netflix House

About the role

At Netflix, our mission is to entertain the world. Netflix House is a permanent, year‑round venue where fans can explore, play, taste and shop their way through favorite Netflix stories. The first two locations will open at King of Prussia, PA and Galleria Dallas in 2025. The Crew Lead (House) supervises daily operations of guest‑focused areas, including greeters, ticketing, theatre operations, scanning, events and photo operations, reporting to the Assistant General Manager with daily oversight by Attractions Supervisors. This is an on‑site, hourly role based in Dallas, TX.

Responsibilities

• Act as the daily front‑line supervisor of the team within Netflix House across ticketing services, fan experience, theatre operations, events and photo operations.
• Conduct pre‑shift meetings to inspire the Crew and ensure staff have critical information.
• Manage dynamic shift labor needs to match attendance volume and event requirements.
• Flex between fan service areas and back‑of‑house crew support.
• Liaise with the management team on operational needs and issues.
• Implement a comprehensive fan service strategy and serve as the primary point of escalation for service recovery.
• Ensure Crew Members provide best‑in‑class service by providing knowledge and feedback.
• Act as a Netflix ambassador to drive increased fandom and engagement.
• Conduct on‑the‑job training for various roles.
• Execute Standard Operating Procedures (SOPs), including emergency procedures.
• Foster a culture of safety in all actions.
• Perform other duties as assigned.

Requirements

• At least 18 years of age.
• Demonstrated leadership experience in a fast‑paced retail, hospitality, attraction, or F&B operation.
• Ticketing experience is a plus.
• General knowledge of the Netflix platform and shows.
• Calm, clear communicator who can prioritize tasks while staying responsive to Fan and Crew needs.
• Strong desire to think outside the box and innovate.
• Willingness to learn and/or understanding of environmental, health, and safety (EHS) protocols.
• Availability to work days, nights, weekends, and holidays in a 365‑day operation.

Pay

Compensation: $24.08 – $35.10 per hour.

Schedule

Availability to work days, nights, weekends, and holidays in a 365‑day operation.