Attractions Attendant

About the role

At Great Wolf, the Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall and other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment.

Responsibilities

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines.
• Educates guests on game play and wand operation for MagiQuest.
• Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty.
• Performs preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction.
• Ensures the daily operation of the attraction adheres to operating procedure guidelines.
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment.
• Inspects all safety equipment to ensure proper function.
• Ability to assess and assist in possible emergency situations and help scared participants.
• Provides outstanding customer service and engages in suggestive selling.
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing.
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service.
• To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies.
• Assists in other retail outlets/attractions as needed.

Requirements

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas.
• Some High School education or equivalent.
• Must be comfortable being at heights of 30 feet or more for extended periods of time.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills with ability to add, subtract, multiply and divide.
• Proven customer service and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background check and drug screen.

Skills