Attorney Performance Specialist

About the role

We are seeking an Attorney Performance Specialist to join our growing Centralized Operations department. This mid-level role focuses on managing our internal litigation portfolio and attorney relationships, ensuring appropriate contracting and oversight of Republic Finance's attorney network.

Responsibilities

• Serve as relationship manager for attorneys filing litigated actions on behalf of Republic Finance.
• Ensure adherence to service level agreement (SLA) processes and targets; proactively address performance issues with attorneys.
• Review and provide feedback to attorneys on firm production; recommend termination for performance or compliance issues.
• Reconcile account balances with attorneys and oversee new attorney relationships, including contracts, SLAs, and file requirements.
• Review and process potential legal charge-off accounts for holds and saves; discuss voluntary payment arrangements and settlement options.
• Update attorney files and import into Access/absVision; confirm attorney documents match suit amounts.
• Handle inbound litigation accounts, including calls and emails from attorney firms, customers, and branches professionally.
• Abide by policies and procedures, including the Fair Debt Collection Law, when resolving collection solutions.
• Retrieve monthly legal payment files from attorney firms to ensure proper application and calculate liquidation rates.
• Discuss legal allocation strategy and assignment of new filings with Litigation Account Specialists.

Requirements

• High School diploma or equivalent.
• 2+ years of relevant experience in handling collection accounts, including bankruptcy, litigation, and recovery.
• Strong understanding of the litigation process.
• Familiarity with Windows and Microsoft Office (Word, Excel, Outlook).
• High level of integrity and professionalism.
• Strong record-keeping, prioritization, and time management skills.
• Excellent communication, analytical, and negotiating skills.
• Goal-oriented with a positive demeanor.

Benefits

• Health, Dental, & Vision Insurance.
• 15 days of Paid Time Off (PTO) to start + 1 additional personal holiday.
• 401k with employer match.
• Company-provided Life Insurance & Long-Term Disability.
• Employee Assistance Program for confidential mental health support.
• Access to LinkedIn Learning’s library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital.
• Regular drawings for sports tickets.
• Professional offices with a friendly team environment.