Attorney

About the role

An established legal services organization is seeking several experienced attorneys to join its Legal Counsel Team as Attorney Phone Advisors. This is an excellent opportunity for seasoned attorneys, including experienced or retired attorneys, who enjoy working directly with clients and providing practical legal guidance without the demands of a traditional litigation caseload. The Attorney Phone Advisor serves as a frontline resource for members of a legal services program, providing legal information and advice by telephone, identifying and evaluating members' legal issues, and helping determine appropriate next steps. This is a non-billable position with no traditional caseload.

Responsibilities

• Manage incoming member calls and provide legal information and advice by telephone.
• Identify, assess, and analyze members' legal questions and concerns.
• Ask pertinent questions, actively listen, and synthesize information to understand the client's legal issue.
• Provide practical legal guidance based on sound legal judgment, applicable law, and legal precedent.
• Document calls, legal issues, advice provided, and follow-up information accurately in proprietary case-management software.
• Pull calls from the queue when appropriate and conduct outbound calls to members as needed.
• Review documents on behalf of members and provide guidance regarding their legal questions.
• Prepare limited correspondence or other legal materials when appropriate; substantive plan letters are handled by a separate department.
• Triage legal matters and determine when additional resources or specialized assistance may be appropriate.
• Build rapport with members and provide a professional, personable, and supportive telephone experience.
• Perform administrative and management functions associated with the practice of law.
• Maintain strict confidentiality regarding all member and organizational matters.
• Collaborate with colleagues and other legal departments to ensure members receive appropriate assistance.

Qualifications

• Juris Doctor (J.D.) from an accredited law school.
• Active admission and good standing with the New York State Bar.
• Must have been admitted to the New York Bar prior to 2021.
• Substantial legal experience, with seasoned and experienced attorneys particularly encouraged to apply.
• Strong preference for experience in one or more of the following areas:
  • Estate Planning
  • Elder Law
  • Employment Law
  • Family Law
  • Landlord/Tenant
  • Collections
  • Intellectual Property
• Strong legal research, writing, analytical, and verbal communication skills.
• Excellent judgment and problem-solving abilities.
• Strong client-service and interpersonal skills.
• Ability to establish rapport with clients over the telephone.
• Ability to ask effective questions, actively listen, and identify the key legal issues presented by a client.
• Ability to explain legal concepts clearly and provide practical advice to individuals from a variety of backgrounds.
• Ability to work independently while also functioning effectively within a collaborative legal team.
• Strong attention to detail and accurate documentation skills.
• Commitment to maintaining confidentiality and professional standards.

Training

Approximately 30 days onsite in Hauppauge, NY, with remote work available following successful completion of training.

Pay

$85,000–$90,000 annually, depending on experience.

Schedule

Full-time, daytime hours, generally beginning around 9:30–10:00 a.m.