Attended Donation Centers - ADC Store Associate

About the role

Location: Hillsborough NJ

Responsibilities

• Have a friendly customer service attitude.
• Consistently achieve brand productivity standards for donation handling and rough sorting of hard and soft goods.
• Maintain production room standard operating procedures (SOP) for receiving, storing and transporting of donations to designated stores.
• Execute efficient and effective donation processing by executing rough sort of donations by category (for example, textiles, housewares, shoes, and other categories as instructed by management).
• Track and communicate rough sorted cage count per day productivity to Key holder.
• Support, understand and adhere to Goodwill NYNJ Safety and IDC protocols, reporting any health and safety issues to your line manager.
• Partner with key holder to ensure all equipment is replenished as needed and store requests are fulfilled as scheduled.
• Engage all customers and donors, providing best in class customer experience.
• Share Goodwill NYNJ mission with our donors while attending the donations area, providing an exceptional customer experience and showing appreciation for their donation by handling with care and providing a donation receipt.

Daily Activities

Donations

• Greet customers and donors within 30 seconds of entering with a friendly and positive attitude and offer to assist with donation if needed.
• Offer a receipt for donations and educate every customer about applicable literature.
• Keep the inside/outside of the donation area, neat clean, and organized.
• Thank every customer for their donation and invite them to return.
• Facilitate contactless donation process by ensuring that blue bins/cages are set up directly inside the donations area for stores with a separate donations entrance and that blank receipts will be available for donors on small table in donations area.
• Follow policy for safe handling of product for processing of donations upon receipt.
• Separate sellable donations of textiles, housewares and other donation categories, as needed depending on the donation center location.

Pushing to Stores

• Prepare cages/bins of rough sorted goods for transport to designated stores.
• Activities are subject to change to meet business needs with management approval.
• Activities are subject to change / be added to meet business needs with management approval.

Requirements

• 1 year of Retail or Customer Service Experience preferred.
• Previous Stock experience required.
• High School Diploma, equivalent or combination of education/experience required.
• Proven ability to build lasting relationships with customers and colleagues.
• Ability to adapt to and engage with different customers.
• Strong communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.

Benefits

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits