Attendant - General Service

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans.

Responsibilities

• Represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus, serving as a critical team member in facilitating patient visits.
• Demonstrates professionalism, effective communication and listening skills, empathy, and the ability to interact effectively with patients, visitors, family members, and others.
• Establishes and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel.
• Verifies patient appointments and communicates with colleagues to gather appointment details.
• Understands and enforces institutional visitor policy, following designated screening script and process flows.
• Enforces entrance utilization and related policies (e.g., masking, badging).
• Greets patients and visitors and assists in navigation.
• Monitors patient and visitor flow within the building.
• Remains calm and composed during stressful situations and effectively de-escalates conflict.
• May have view-only access to the electronic health record to support verifying information.
• Assists with wheelchair and stretcher transportation, providing directions, delivering specimens, and making special pick-ups and deliveries for internal departments and off-site facilities.
• Drives Mayo Clinic vehicles to make courier runs to the Hospital, off-site Regional Practices, and Records warehouse, and provides shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices.

Qualifications

• A high school diploma/GED required.
• Minimum of one year of previous experience either through paid or educational experiences demonstrating customer service, teamwork, critical thinking, problem-solving, and decision-making skills and abilities.
• Valid driver's license and an acceptable motor vehicle record required.
• Evidence of conflict management and resolution skills.
• Evidence of problem-solving, critical thinking, and decision-making skills and abilities.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$20.00 - $23.16 / hour

Schedule

• Full Time
• Hours/Pay Period: 80
• Schedule Details: Monday - Friday 11:45am - 8:15pm. Additional overtime as needed for operational coverage to ensure patient care. Clinic hours are Monday-Friday 5:30am-10:00pm.
• Weekend work is not applicable unless needed by departmental request.