Attendant - General Service

About the role

This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus, and serves as a critical team member in facilitating patient visits.

Responsibilities

• Demonstrates professionalism, effective communication and listening skills, empathy and ability to effectively interact with patients, visitors, family members and others who may present to Mayo Clinic.
• Establishes and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel.
• Verifies patient appointments, communicates with colleagues within the practice to gather appointment details, understands and enforces the institutional visitor policy, follows designated screening script and process flows, enforces entrance utilization and related policies (ex: masking, badging).
• Greet patients and visitors, assists in navigation.
• Remain calm and composed during stressful situations and effectively de-escalate conflict.
• May assist with wheelchair and stretcher transportation, provide directions, deliver specimens, and make special pick-ups and deliveries for internal departments and off-site facilities.
• Drive Mayo Clinic vehicles to make courier runs to the Hospital, off-site Regional Practices, and Records warehouse and provide shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices.
• Work varied hours, including days, evenings, days/evenings, holidays and weekends with rotating days off.

Qualifications

• A high school diploma/GED is required.
• Minimum of one year of previous experience either through paid or educational experiences demonstrating customer service, teamwork, critical thinking, problem-solving and decision-making skills and abilities required.
• Evidence of conflict management and resolution skills.
• Evidence of problem-solving, critical thinking, and decision-making skills and abilities.
• Valid driver's license and an acceptable motor vehicle record is required.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.