ATSU - Analyst Network Technologies ( on-site or hybrid)

About the role

A.T. Still University (ATSU) is seeking a full-time, exempt Analyst Network Technologies on the Kirksville, MO campus. This position reports to the Network Engineer.

Responsibilities

• Monitor and maintain ATSU network systems
• Plan and execute ATSU network hardware and software upgrades
• Keep inventory of hardware, software, and support contracts
• Provide network-related escalation support to ATSU Service Desk and act as backup support contact for Network Engineer
• Research and recommend technical solutions to meet ATSU strategic business and academic requirements
• Collaborate with Network Engineer to build out and expand network capacity as required
• Work with third-party engineers to troubleshoot and support ATSU network infrastructures
• Audit the security of various types of network devices and configurations such as network switches, routers, and wireless systems
• Contribute to ITS projects
• Document network functions using network diagrams and video
• Work with the team to increase operational efficiency and reduce costs
• Provision, configure, and maintain routing, switching, DHCP, and RADIUS authentication infrastructure
• Execute routine firmware upgrades, hardware replacements, and network adds/moves/changes
• Collaborate with Network Engineers on capacity planning, network design, and core infrastructure expansion
• Maintain accurate topology diagrams, asset management records, and technical documentation
• Administer Cisco Webex Calling platforms, managing user provisioning, device updates, and system settings
• Manage, optimize, and troubleshoot Cisco and Meraki cloud wireless environments across all regions
• Act as the primary escalation point for all enterprise wireless connectivity and point-to-point link issues
• Streamline guest network access and monitor wireless density to support evolving campus needs
• Utilize Monitoring and Prediction tools to plan and optimize wireless network
• Proactively monitor 300+ network devices across 5 geographical regions using SolarWinds NCM, NetFlow, and multi-terabit packet capture tools
• Audit network configurations to ensure compliance with security baselines and organizational best practices
• Track bandwidth and power utilization (UPS/PSU) to proactively resolve capacity constraints
• Install, rack, stack, and cable core network infrastructure, compute, UPS systems, and Out-of-Band (OOB) solutions
• Oversee physical security technology, including access control systems, NVRs, and IP cameras
• Manage cabling contractors and direct third-party vendors
• Patch network gear and equipment, run cabling if required
• Perform physical tasks (lifting 50+ lbs, climbing ladders) and participate in a 24/7 emergency response rotation
• Coordinate with ISPs and vendor support engineers (e.g., Cisco TAC) to resolve outages and complex trouble tickets
• Audit infrastructure support contracts regularly to prevent coverage gaps and eliminate budget inefficiencies
• Other duties as assigned

Requirements

Bachelor degree in IT related major or equivalent experience with networking technology.

Qualifications & Skills

• Cisco technologies CCNA certification required, CCNP Enterprise level knowledge of switching technologies required
• Knowledge of TCP/IPv4, DHCP, DNS, Ethernet, Subnetting, SSL, 802.11ac/ax, Wireless Security, Cisco Wireless, Cisco Converged Access, Meraki Wireless, RADIUS
• Knowledge of wireless supplicant troubleshooting, Microsoft operating systems, Mac OS X, iOS, Android, Network Security Concepts
• Ability to properly diagnose and solve practical problems in the field (in some cases under high pressure)
• Ability to read, analyze and accurately interpret technical literature (e.g., Cisco Release Notes and Configuration Guides)
• Ability to clearly communicate and document technical information
• Ability to determine and describe the flow of data through a network using the first 3 layers of the OSI model
• Detail oriented
• Quick to initiate and take responsibility for a task or issue without procrastination
• The ability to work as a team member
• Exhibits strong communication skills and communicates easily with personnel inside and outside ATSU
• Ability to solve problems quickly and thoroughly
• Capable of organizing numerous project tasks in an optimal and logical manner
• Lifting, carrying and sometimes working in physically challenging environments (e.g., lifting and installing large network switches or carrying and installing heavy +50lbs UPS batteries; climbing a 12ft ladder to install wireless access points on the ceiling)