ATM Technician
Essential Functions
- Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
- Train bank staff or vendors on required maintenance tasks of equipment.
- Work with internal and external support departments required to provide maintenance support to the end user.
- Maintain all Service Level Agreement as defined per customer contract.
- Work on products and services of medium to high complexity.
- Up to 30% travel for work to areas outside your home geography where management deems necessary, often at a short notice.
- Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
- Manage spare parts and follow all inventory processes.
- Complete administrative reports within time line allotted.
- Complete tasks as assigned by supervisor or applicable NHA staff members.
- Flexible work schedule with on-call duty.
- Work independently with minimal supervision.
- As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
- Maintain company property in good working conditions.
- Maintain a valid driver’s license.
- Responsible with company credit card usage and expense reporting.
- Follow all security procedures and policies.
Other duties as assigned
May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service.
Have solid understanding of electronics and electro-mechanical equipment operation.
Ability to use analog and digital voltmeters.
Ability to use hand tools and carry heavy parts up to 80 lbs.
Ability to work extended hours, including beyond assigned shift with no notice when required.
Ability to travel to other areas of the country (30-40% travel may be required).
Ability to work all shifts, which may include weekend and holidays.
On-Call duty required for all FSE positions.
Education And Experience
May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service.
Have solid understanding of electronics and electro-mechanical equipment operation.
Ability to use analog and digital voltmeters.
Ability to use hand tools and carry heavy parts up to 80 lbs.
Ability to work extended hours, including beyond assigned shift with no notice when required.
Ability to travel to other areas of the country (30-40% travel may be required).
Ability to work all shifts, which may include weekend and holidays.
On-Call duty required for all FSE positions.